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Service Support Engineer

https://www.hsbc.com Logo

HSBC

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Location:
United States, Chicago

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

148949.00 - 158949.00 USD / Year
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Job Description:

Service Support Engineer role at HSBC Technology & Services in Chicago, IL, involves monitoring Ansible Automation Platform, Kong, and Kubernetes systems; designing and deploying Playbooks, APIs, and Cloud Infrastructure; and integrating DevOps tools for secrets management. The position requires collaboration, problem-solving, and experience in infrastructure management.

Job Responsibility:

  • Monitor Ansible Automation Platform and Kong and Kubernetes API hosting platform systems operation to detect potential problems
  • Identify system data, hardware, or software components required to meet user needs
  • Design, develop and deploy Ansible Playbooks to manage system infrastructure
  • Perform ongoing hardware and software maintenance operations, including installing or upgrading hardware or software, which includes designing, developing and deploying Python and GO Rest APIs
  • Verify stability, interoperability, portability, security, or scalability of system architecture, including the design of Self Healing solutions
  • Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components
  • Build and configure Cloud Infrastructure AWS and GCP (Infrastructure as Code), using Terraform modules
  • Research, test, or verify proper functioning of software patches and fixes
  • Configure servers to meet functional specifications
  • Develop Jenkins Pipelines (Groovy scripts) for continuous integration and deployment and testing of APIs
  • Document design specifications, installation instructions, and other system-related information
  • Perform security analyses of developed or packaged software components and integrate DevOps tools with Hashi Vault for secrets management
  • Configure Monitor and Alerting using App Dynamics
  • Provide technical guidance or support as needed
  • Follow or establish functional or system standards to address operational requirements, quality requirements, and design constraints
  • Communicate technical information through presentations, technical reports, or white papers
  • Develop Observability Dashboards using Prometheus and Grafana and Splunk
  • Develop efficient and effective system controllers including Change Automation for Services.

Requirements:

  • Bachelor’s degree in Computer Science or a related field and 5 years of progressive, post-baccalaureate related work experience
  • OR a Master’s degree in Computer Science or a related field and 2 years of related work experience
  • 2 years of experience in Python
  • 2 years of experience in Ansible Automation Platform
  • 2 years of experience in Kong and Kubernetes
  • 2 years of experience in Terraform or HashiCorp
  • 2 years of experience in Jenkins, Groovy, and GIT
  • 2 years of experience in GO
  • 2 years of experience in ServiceNow
  • 2 years of experience in Splunk
  • 2 years of experience in Unix System Administration
  • 2 years of experience in Shell Scripting
  • 2 years of experience in AppDynamics
  • 2 years of experience in Docker.
What we offer:
  • Competitive Total Reward Package
  • discretionary, annual awards (bonus)
  • competitive benefits package including a robust Wellness Hub
  • welcoming, diverse, and inclusive work environment
  • tailored professional development opportunities
  • industry-leading volunteerism policy
  • generous matching gift program
  • immersive Sustainability and Climate Change Initiatives
  • Employee Resource Groups for networking and development.

Additional Information:

Job Posted:
July 11, 2025

Expiration:
December 31, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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