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Service Support and Scheduling Lead

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ACES Group

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Location:
Australia, Redfern

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking an experienced, organised, and customer-focused Service Support and Scheduling Lead to join our Services Support Centre (SSC). This role is responsible for leading administrative and logistical support, managing schedules, coordinating resources, and ensuring compliant operations within a service-oriented environment. Reporting to the Service Support Manager, the position plays a key part in providing responsive client and staff support, ensuring complete and compliant rosters, and supporting the success of our 24/7 national operations team, with the ability to work 12-hour shifts across a 7-day rotating roster.

Job Responsibility:

  • Lead and coordinate administrative and operational activities within the Services Support Centre
  • Oversee employee scheduling and rostering to ensure client requirements are met
  • Deliver proactive customer service, responding promptly to client and employee enquiries
  • Work collaboratively with internal Service Managers and staff to optimise workforce allocation
  • Identify, assess, and resolve operational issues using sound judgement and data analysis
  • Maintain and administer systems, records, and reports to support service operations
  • Serve as the primary point of contact for clients during your shift
  • Lead, support, and coordinate team members to achieve operational objectives

Requirements:

  • Previous experience in rostering, scheduling, workforce coordination, or service support
  • Leadership or team management experience
  • Strong organisational, planning, and time-management skills
  • Excellent communication and interpersonal abilities
  • Ability to multi-task, prioritise, and work independently in a fast-paced environment
  • Proficient with IT systems and confident in data processing
  • intermediate Excel skills
  • Proactive, solution-oriented, hands-on, and innovative approach to work

Nice to have:

  • Background in the security industry
  • Sound understanding of scheduling best practices, agreements, and compliance
  • Security Licence
What we offer:
  • Career Growth — pathways to leadership roles, plus internal RTO programs and leadership development
  • Office-Based Role — work from our Redfern Services Support Centre, close to public transport
  • Rotating Roster — includes weekdays and weekends for variety and flexibility
  • Join a committed team — be part of a growing, inclusive company

Additional Information:

Job Posted:
December 05, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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