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Service Representative

cottinghambutler.com Logo

Cottingham & Butler

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Location:
United States , Dubuque

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

SISCO, a Cottingham & Butler company, is a leading third-party benefit administration firm dedicated to maximizing the value of employee benefits for our clients. We are seeking driven, energetic, and customer focused candidates for our Service Representative position. We pride ourselves on putting the customer first and finding ways to improve our business. Above all else, we are committed to fostering an open-door culture where the opinions and suggestions of our team members are valued and appreciated.

Job Responsibility:

  • Answer customer inquiries on benefits plans
  • Process Medical/Dental Claims
  • Ability to learn/retain large amounts of technical information
  • Navigate multiple record keeping systems

Requirements:

  • Strong communication (verbal and written) skills
  • The ability to multi-task and have great attention to detail
  • Ability to work with customers of diverse background and dispositions
  • Preferred Licensed in Life and Health, or obtain within 180 days of employment (paid study time)
  • Prior customer service experience
  • Medical or call center experience is a plus

Nice to have:

Medical or call center experience is a plus

What we offer:
  • Medical, Dental, Vision Insurance
  • Flex Spending or HSA
  • 401(k) with company match
  • Profit-Sharing/Defined Contribution (1-year waiting period)
  • PTO/Paid Holidays
  • Company-paid ST and LT Disability
  • Maternity Leave/Parental Leave
  • Subsidized Parking
  • Company-paid Term Life/Accidental Death Insurance

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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