Service Recovery Manager Job at Barclays (Whippany)

Service Segment Manager

Responsible for the overall management of a service segment of significant scope...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

8+ years in Service Business Management with a proven track record of success
First-level and advanced university degree (MBA or equivalent preferred)
Established management background leading senior individual contributors and teams
Strong understanding of competitive market dynamics, business models, strategies, and processes
Organizational design and planning
Problem-solving and productivity management
Strong communication, negotiation, and relationship management skills
Familiarity with financial reporting tools
ability to design and interpret reports
Program management and change management expertise

Job Responsibility

Own the overall business success of a defined set of services, solutions, or portfolio segments
Establish strategies and business plans to drive profitable growth and Total Customer Experience (TCE)
Monitor and manage product/service business metrics (attach, penetration, revenue, TCE)
deliver recovery or corrective action plans when needed
Identify and implement process improvements across routes to market, delivery, operations, and team productivity
Build and foster strong partnerships with Product Business Groups, Alliance partners, Services teams, Regional Business Development Managers, Sales, Solution Partners, and Delivery functions
Act as the focal point for functional team issues and resolution
Provide direction, leadership, and coaching to direct reports
remove barriers to enable success
Create a high-performance, growth-oriented, diverse, and rewarding work environment

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Fulltime

Service Segment Manager

Service Segment Manager role at Hewlett Packard Enterprise focusing on managing ...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

12+ years demonstrating mastery in Service Business Management
First-level and advanced university degree (MBA or equivalent preferred)
Proven management background leading senior individual contributors and managers
Excellent understanding of competitive market dynamics, business models, strategies, and processes
Organizational design and planning
Financial expertise and strategic planning methods
Problem-solving and productivity management
Strong communication, negotiation, and influencing skills across cross-functional teams
Ability to influence at cross-functional and executive levels
Recognized authority in service business management

Job Responsibility

Own the overall business success of a large and diverse set of service products/solutions
Define strategic direction and plans for the service business, monitor performance, and implement corrective actions, cost reductions, and incremental growth initiatives
Manage and track product/service business metrics (attach, penetration, revenue, TCE)
deliver recovery or action plans for exceptions
Build and foster strong partnerships with Product Business Groups, Alliance partners, Services teams, Regional Business Development Managers, Sales, Solution Partners, and Delivery functions
Lead key initiatives that reshape portfolio, selling motions, competitive advantages, and business models
Provide leadership, coaching, and barrier removal to enable direct reports to achieve objectives
Create a high-performance, growth-oriented, diverse, and rewarding work environment
Mentor individual contributors and Manager I level leaders
contribute to talent development programs (rotational, re-skilling, etc.)

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing
Career development programs

Fulltime

IT Service Continuity Manager

Ivy Partners is a Swiss consulting firm dedicated to helping businesses navigate...

Location

Portugal , Lisboa

Salary:

Not provided

IVY Partners

Expiration Date

Until further notice

Requirements

Comprehensive understanding of the Business Continuity Management lifecycle and IT Operations and IT Continuity Service Management
Familiar with Group Operational Resilience processes and tools
Possess expertise in IT Operations and IT Continuity Service Management, stakeholder management, and process improvement to enhance organizational resilience capabilities
Experience handling sensitive information related to company infrastructure, security incidents, and crisis responses with high levels of discretion and confidentiality
Skilled in Risk Management frameworks, including risk assessment, business impact analysis, and recovery strategies
Proficiency in data analysis and reporting, with basic skills in Excel (pivot tables, formulas, charts)
Experienced in drafting and updating resilience plans and training materials and are familiar with ITIL, ISO 22301, and ServiceNow
Comfortable working in a professional English environment and context

Job Responsibility

Strengthen Crisis Management, Business Continuity, and IT Service Continuity Management systems
Conduct comprehensive Business Impact Analyses (BIAs) to assess potential impacts of disruptions on critical business functions
Develop, update, and maintain Business Continuity Plans (BCPs) to ensure operational recovery and continuity
Design and deliver training programs to educate employees on crisis management protocols, covering various risks such as physical loss, cybersecurity threats, and polycrises
Promote a culture of preparedness through regular awareness campaigns that enhance staff response capabilities
Contribute to creating and maintaining all documentation required by the Operational Resilience Framework, including strategic documents, processes, recovery plans, catalogs of solutions, reports, and remediation plans

What we offer

Taking care of our employees | Providing a supportive environment where everyone is valued, with training and development opportunities both in Switzerland and internationally
Creating a trust-based workplace | Working with us means building a relationship founded on transparency, professionalism, and commitment
Encouraging innovation | We combine technology and creativity to achieve impactful digital transformations
Embracing our responsibilities | The collective is at the heart of what we do, and we strive to make a positive impact

Fulltime

Mechanical Services Manager

This individual will be responsible for managing projects, providing technical e...

Location

United States , Greensboro

Salary:

Not provided

SKA Consulting Engineers, Inc.

Expiration Date

Until further notice

Requirements

Bachelor's degree in mechanical engineering or related field
15+ years in mechanical engineering, preferably within a consulting firm
7+ years in project management
and relevant leadership experience
Thorough understanding of mechanical, plumbing, and fire protection systems, including HVAC, boilers, chillers, piping, and energy recovery systems
Familiarity with ASHRAE guidelines, mechanical/building/energy codes, and design of medical gas systems (a plus)
Proficiency in AutoCAD, Revit, HAP, and Bluebeam (preferred)
Professional Engineer (P.E.) license required

Job Responsibility

Oversee and manage MP/FP projects, ensuring timely and budget-conscious completion
Provide leadership, direction, and training to the engineering team
Design and analyze mechanical systems, including HVAC, boilers, chillers, and piping
Conduct heating/cooling load calculations
Review and produce construction documents, drawings, reports, and specifications
Participate in design coordination meetings and collaborate with clients, architects, and contractors
Assist with field measurements, data collection, site inspections, and commissioning processes
Support business development efforts, including responding to RFQs and participating in project interviews
Supervise and evaluate team performance, ensuring adherence to company policies and industry standards

What we offer

Healthcare Insurance (Medical, dental, and vision)
401k Matching
Generous PTO and Holiday Time
Educational and Teambuilding Events
Hybrid Work Environment
Mentorship Program
Tuition Reimbursement Program
Professional Association Membership and Continuing Education

Fulltime

SaaS Cloud Service Delivery Manager

Responsible for the delivery of SaaS Cloud Services to customers across the Amer...

Location

United Kingdom , London

Salary:

Not provided

Arrows Groupe

Expiration Date

Until further notice

Requirements

Deep technical expertise in cloud (Azure/AWS certification preferred)
Strong leadership and stakeholder management skills
Knowledge of ITSM, IT security frameworks, and financial services compliance
Ability to manage complex contracts and technical discussions
Experience with JIRA or similar tools

Job Responsibility

Act as a customer advocate while ensuring high-quality service delivery
Lead incident, change, and disaster recovery activities
Coordinate delivery activities, scope changes, and resource allocation
Mentor and manage technical teams
Ensure compliance with cloud security, regulatory, and ITSM standards

Fulltime

HPE Financial Services SLED Account Manager

Serves as the overall account lead (single point of contact) for SLED (state and...

Location

United States , Western United States

Salary:

141000.00 - 332000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University or Bachelor's degree
Detailed knowledge of key customer types or customers on given products
Typically 6-12 years of experience as referenced above
Industry experience required – leasing or public sector sales
Experience in product specialty (computers, printers, servers, storage)
Knowledge of state/local government/education market or leasing/financing experience
Understanding of leasing/accounting pricing and concepts
Has good leadership skills and cross functional expertise
Must have good time management skills
Broad understanding of the customer's needs

Job Responsibility

Builds growth opportunities using the account planning process
actively manages planning process through scheduled reviews and updates
Extensive time working with and leveraging external partners to deliver solution sale
Significant percentage of time spent directly with customer
interfaces with all levels, including highest within customer organization
highly diverse set of functions and buyers
focus in on management level
Develops business plan in conjunction with customer
Applies consultative-selling techniques to identify and advance opportunities that result in ongoing profitable revenue growth for the company
Maintains high-level of customer loyalty and builds trust and integrity, as indicated in company conducted surveys and reports

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Manager, IT Operations & Technology Services

The Manager of IT Operations & Technology Services will oversee key functions in...

Location

Canada , Cambridge

Salary:

Not provided

ATS Automation Tooling Systems Inc.

Expiration Date

Until further notice

Requirements

Bachelor’s degree or diploma in Information Technology, Business Administration, Computer Science, or related experience
Approximately 7+ years of experience in IT service delivery, focusing on IT operations, ITAM, and endpoint technology
3+ years experience leading IT teams, including working with global or offshore locations preferred
Solid knowledge of SLA/KPI frameworks and enterprise ITIL best practices
Experience managing endpoint technology environments and associated budgets
Strong leadership, coaching, communication, and interpersonal skills
Demonstrated ability to work in a fast-paced, dynamic environment
Proactive ownership and commitment to operational excellence
Ability to effectively communicate across all levels of an organization

Job Responsibility

Support the development and execution of strategic plans for IT service delivery aligned with organizational goals and ITIL best practices
Contribute to the creation and maintenance of a 2-3 year end-user technology roadmap
Assist in identifying opportunities for service improvements and operational efficiencies
Collaborate with senior leadership to assess emerging technologies and recommend solutions that align with business needs
Manage and optimize endpoint technology lifecycle, including desktops, laptops, mobile devices, software, and collaboration tools such as M365, VDI, ITAM, AV, and software delivery
Ensure ITIL processes (incident, problem, change, and service level management) are effectively implemented and followed
Oversee day-to-day service desk operations, including monitoring performance and recommending process improvements
Ensure adherence to approved policies, procedures, and standards across all IT operations
Coordinate with Corporate IT Infrastructure teams to support local network, servers, backup, and recovery needs
Lead a team of IT professionals, including IT Service Desk, Endpoint Technology Engineering, and Service Management staff across multiple locations

What we offer

Be a part of a thriving organization that is a global leader in advanced automation solutions
Collaborate with other bright, talented professionals focused on innovation and continuous improvement
Discover opportunities for growth within ATS as we strive to develop, engage, empower, and energize our people
Make an impact and give back to our communities in a meaningful way
Work in a safe, positive, and inclusive environment where everyone is respected and given the opportunity to do their best

Senior Service Delivery Leader

At IKEA, we are committed to transforming the way we manage and deliver services...

Location

India , Bangalore

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Strong Service Management skills and how to integrate a strong and modern engineering culture across Group Digital and digital organizations in the markets with a proven track record (at least 10+ years) in managing services in a global organization
Strong understanding of software development best practices, and of how to lead, develop, define, plan, and execute a roadmap to meet business requirements together with relevant stakeholders
Demonstrable relevant knowledge of technology and/or software engineering within the relevant areas combined with good knowledge of agile ways of working, how to enable a product- and service-led organization, knowledge of how to set direction, create and manage plans, set budgets and goals, and follow up on OKRs across service delivery framework, SLAs, and KPIs
Proven analytical skills and experience in making decisions based on both hard and soft data
Strong negotiation and influencing skills, with the ability to build trustful relationships and hold stakeholders accountable at all levels (junior team members or senior management) both internally and externally
Excellent written and verbal communication skills, with the ability to engage and communicate with senior business leaders
Degree with a focus on Engineering, Technology, or related areas/equivalent combination of education and experience
10+ years of diverse experience in Digital Foundation or Digital products and service delivery with a proven track record of delivering products and services that provide substantial value
10+ years of experience with the services and products within the area and proven knowledge and ability to transform and optimize processes and behaviours
8+ years of demonstrable experience working in agile/scrum and Software Engineering environments in complex global organizations

Job Responsibility

Align Service Management practices across areas to ensure consistent, robust, and complete implementation of service delivery guardrails
Collaborate with (Senior) Engineering Domain Managers to secure the competence and capacity of engineering teams required for great service delivery
Build and maintain the service management community in the assigned area, ensuring SLAs are met
Ensure Service Management & Operations capabilities are embedded in engineering teams with sufficient expert support
Identify goals and drive implementation of Service Delivery practices, ensuring standardized and coherent ways of working
Drive the implementation of Service Management-as-Code to ensure stability and rapid recovery from incidents.

What we offer

Some travel between Digital Hubs
Collaboration and co-creation in the office

Fulltime

Service Recovery Manager

Barclays

Location:
United States , Whippany

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 09, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Barclays

Location:United States , Whippany

Category:IT - Administration

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Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 09, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Job Posted:
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