Service Readiness Analyst, Citi

Citi

Location:
India, Mumbai

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Service Readiness Analyst is a developing professional role focused on creating a competitive advantage for the business by ensuring the delivery of best-in-class client experience as it relates to new banking products and services. The role collaborates with cross-functional subject matter experts to develop strategies, proactively identify business readiness risks and ensure products are launched and supported at the regional and country level.

Job Responsibility:

Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs
Responsible for the review and analysis of the financials including investigation of variances noted for the period
Reports to the Business Management Office Head any inconsistencies or improprieties noted during the review
Identifies primary drivers for cost movements and variances observed
Analyzes data to ensure proper accounting booking procedures have been followed
Ensures timely booking of accrual entries for the Centre
Reviews and analyzes payments and ensure expenses are charged to the proper cost center
Provides timely, relevant and accurate reporting & analysis of the results of performance
Monitors monthly productivity and provides inputs to ensure timely reporting of Productivity Saves
Maintains hiring and attrition tracker
Provides weekly variance analysis on HC movement, requisition control, generation of weekly/monthly HC reports
Supports the preparation of monthly packages for senior partners to review
Identifies program risks, perform probability and impact analysis, determine responses to risks, track risks, and execute responses as needed
Manage multiple medium to large projects throughout the Readiness Life Cycle
Communicate and coordinate verbally and in writing to project team members and key stakeholders
Create project plans, track progress, identify issues and facilitate solutions
Facilitate development of new or enhanced cross-functional process flows and procedures
Lead relationship with regional and country teams to support Service processes, Flows & Procedures
Create and track progress of Readiness deliverables like To be Flows, Service Procedures, Training, awareness sessions, PVT Plan, and Dress Rehearsals
Act as main point of contact from Client Services readiness in front of program stakeholders
Liaison between technology and product management
Develop, deliver or assist in scheduling System or Process Training where appropriate

Requirements:

2-5 years relevant experience working in medium and large scale projects within Financial/Banking industry
Knowledge with TTS products & systems on the P&R world, such as ISO 20022, GPP, IP, VA, Flexcube, PISMO, CPX
Technology background
Experience to work with cross-functional teams geographically distributed
Strong Project Management / Organizational Skills
Ability to Manage and Deliver Multiple Concurrent Projects
Flexibility to adjust and deliver against changing priorities
Agile methodology Knowledge desired
Excellent Written, Verbal and Interpersonal Skills
Ethical Standards and Integrity
Industry and Product Knowledge
Analytical Thinker / Continuous Process Improvement
Demonstrated Leadership, Motivation, and Influence Skills
Teamwork
Regulatory and Compliance Awareness and Concern
Strong PC Skills and ability to learn and analyze impact of new systems
Strong knowledge of testing methods with proven participation of project of medium or large scale
Bachelor's Degree is required, MBA or Project Management certification preferred
Fluent in English / Spanish is a plus

Nice to have:

MBA or Project Management certification
Fluent in Spanish
Technology background
Agile methodology knowledge

Additional Information:

Job Posted:
October 04, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Service Readiness Analyst