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Service Program Manager

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ATS Automation Tooling Systems Inc.

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Location:
Canada , Cambridge

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

112000.00 - 154000.00 CAD / Year
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Job Description:

We are seeking an enthusiastic, highly skilled Service Program Manager to lead a dynamic team of Project Managers and Coordinators. This individual will own a global service program portfolio from purchase order to final customer acceptance, ensuring delivery excellence, financial performance, and customer satisfaction. The role requires strong leadership, strategic thinking, and the ability to communicate effectively across all levels of the organization, including executive leadership. Occasional travel and the ability to build trust-based relationships with customers are essential.

Job Responsibility:

  • Provide overall accountability for the assigned global service program portfolio
  • Lead and mentor a team of Service Project Managers and Coordinators
  • Ensure projects are executed on schedule, within budget, and meet all contractual and compliance requirements
  • Drive adherence to program management processes and project governance standards
  • Act as the primary escalation point for key customer accounts within the services portfolio
  • Build and maintain strong, trust-based relationships with customers
  • Ensure customer satisfaction through proactive communication and issue resolution
  • Oversee program financial performance, including revenue forecasting, invoicing, and receivables management
  • Collaborate with Finance to ensure accurate billing and milestone documentation
  • Prepare and maintain resource and financial forecasts
  • Set high standards for team performance and accountability
  • Conduct regular team meetings and one-on-one sessions
  • Promote best practices and lessons learned
  • Harmonize approaches between capex and service teams
  • Lead the annual employee evaluation process
  • Support sales efforts through customer visits, presentations, and strategic account development
  • Promote aftermarket service offerings and spare parts packages
  • Understand and nurture Customer Lifetime Value

Requirements:

  • Bachelor’s degree in Engineering (electrical, mechanical, controls, or related discipline), or three-year college diploma and related experience
  • PMP certification (completed or in progress) strongly preferred
  • Additional business degree or diploma is an asset
  • Minimum 7–10 years of experience managing complex service programs with multidisciplinary teams
  • Proven success leading Project Managers and Coordinators within a program structure
  • Strong background in automation or related industries preferred
  • Demonstrated ability to communicate effectively with executive leadership and customers
  • Experience managing financial performance and resource allocation for large programs
  • Inspirational Leadership
  • Strategic Thinker & Problem Solver
  • Strong Negotiation and Communication Skills
  • Customer-Centric Mindset
  • Financial Acumen
  • Technical and Business Expertise
What we offer:
  • Annual Performance-Based Incentive Bonus
  • 5% RRSP match
  • Stock purchase plan
  • Starting 3 weeks of vacation
  • Benefits package (health and dental) + $600 health spending account
  • Half-Day Fridays
  • Continuous learning and career growth with global mobility opportunities
  • Tuition reimbursement program
  • Individual development programs
  • Commitment to promoting from within
  • Overtime pay eligibility
  • Employee Incentive Bonus program
  • Lifestyle Spending Account
  • 5% RRSP matching program
  • Optional Employee Share Purchase Program

Additional Information:

Job Posted:
February 13, 2026

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