Service Operations Wi-Fi L3 Support

• Provide leadership and drive on Incident calls when service impacting issues occur
• Support Platform engineers, ensuring we have correct people on the crisis call and driving restoration of the impacted services
• Providing communication and governance to the issues
• Constantly look at improvements to our services and processes
• Using data analysis to allow us to be more proactive to fault identification
• Support all WIFI severity incidents globally being the SME point of contact
• Work with other IT teams including Incident Management during crisis and represent Connectivity
• Work as part of a global team of Network Support Specialist
• Work within global diverse team of engineers and vendors to provide support on a 'follow the Sun' basis
• Drive down infrastructure service outages and repeat failures
• Ensure global standards are set and adhered to
• Work with WIFI engineering team and Vendor to continuously improve the service
• Provide on-call support on a rotational basis

• Strong technical skills for handling Wi-Fi Technology – Juniper/MIST preferred but not essential
• Good understanding of Data Networks Topologies and protocols
• Strong drive to improve the services we provide to our business
• Need to be a good team player and able to collaborate at all levels
• Understanding of Working to ITIL/Agile Standards/Framework
• Willingness and ability to learn new telecoms technologies and supporting tools
• Strong communication skills and be able to communicate at all levels within the business

Juniper/MIST expertise

• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN)
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking