Service Operations Manager

• Deliver remote and on-site technical support for commissioning, maintenance and engineering on the range of Celeros and non-Celeros Closure and Signaler products
• Act as SME for OE closure and signaller products
• Support RCA in collaboration with Service / Aftermarket and OE Engineering Teams
• Travel to customer sites and offices including UK and overseas
• onshore & offshore installations is an essential aspect
• Execute the site support aspects of Closure Maintenance Best Practice in conjunction with Service / Aftermarket and OE Engineering Teams, and as per acceptable and practiced Industry standards, to retain and grow Closure Services & Aftermarket
• Work with the Commercial team to gather market intelligence and assist in assessing market opportunities and supporting the strategy to target and grow aftermarket
• Close Collaboration with Commercial, Service / Aftermarket & Engineering teams to address client enquiries and technical requests
• Develop and maintain strong customer relationships, provide product training for customer, distributor and internal teams on product use, repair and maintenance
• Ensure compliance with and drive continuous improvement in line with Celeros EH&S requirements
• Responsible for the adherence to all company, corporate, local, client specific safety and environmental policies and regulations

• Time served mechanical engineering apprenticeship / HNC Engineering
• Min 5 years’ experience in the oil & gas industry
• Previous knowledge and experience of closure & signaler products
• BOSIET & OEUK Medical
• PCN / ASNT NDT Level II (MPI & DPI) preferred
• Background in either field service or workshop service of current OE & legacy range of Celeros FT GD Engineering products & associated equipment
• Ability to work at site alone or as part of a team
• Be prepared to work away from home as and when required
• Have an understanding and working experience in health & safety procedures and be able to complete and work to written risk assessments
• Review of site reports and compilation of continuation reports for site activities
• Compile method statements and SOPs
• Must have a “can do” approach and a strong awareness of what is needed to make things happen when under pressure
• Meticulous work ethic and strong team player
• Results oriented and customer focused
• Good general PC skills and knowledge of computer system and software packages including Microsoft Word, Excel, TEAMS, SAP CRM & CONCUR
• Full UK driving license
• You must have valid right to work in the UK to apply for this role

PCN / ASNT NDT Level II (MPI & DPI) preferred

• Competitive salary
• Opportunities to develop
• Bonus
• 33 days holiday (inclusive of bank holidays)
• Holiday buy and sell
• Pension
• Life Cover
• Employee Assistance Program
• Digital Benefits
• Health, Wealth & Lifestyle