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Service & Operations Coordinator

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Office Angels

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Location:
United Kingdom , Gateshead

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

27000.00 - 28000.00 GBP / Year
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Job Description:

Act as the central hub between clients, engineers, suppliers, and management - ensuring smooth service delivery, timely issue resolution, and full compliance in a busy service office team

Job Responsibility:

  • Call Handling & Quoting - Log and raise all incoming calls with full details, prepare quotes within 3 working days, and chase suppliers/engineers by phone to progress jobs
  • Planning & Scheduling - Allocate reactive jobs, update the planning board, confirm engineer availability, and notify customers
  • Customer Support - Act as the main contact for priority customers, handling queries on planned, completed, or quoted works
  • Engineer Coordination - Communicate clearly with engineers, provide job instructions and updates
  • Materials, Vans & Stock Control - Track and chase deliveries, manage van stock replenishment
  • Compliance & Administration - Maintain accurate compliance records, ensure service data is audit-ready

Requirements:

  • At least 2 years' experience in service, facilities, or operations administration/coordination
  • Strong organisation and multitasking skills
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • Excellent written and verbal communication skills
  • A detail-focused, proactive, and customer-first approach

Nice to have:

Previous experience in planning, scheduling, service, or operations administration/coordination

What we offer:
  • 24 days annual leave + your birthday off + public holidays
  • Company pension (with long service contribution match)
  • Private medical insurance (corporate rate)
  • Enhanced maternity & paternity pay
  • Free on-site parking & canteen facilities
  • Long service rewards - extra leave + pension perks
  • On-call allowance

Additional Information:

Job Posted:
September 24, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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