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We are recruiting a Service Manager to lead and develop a high-quality, person-centred support service for individuals with autism, learning disabilities, and mental health needs, including individuals who may present with complex or challenging behaviours. This role will initially manage one service, taking full operational responsibility and working closely with a dedicated team of Support Workers. As the service and local area grow, the role will expand to include responsibility for additional services, offering an excellent opportunity for career progression within a growing organisation. This is a hands-on leadership role, combining operational management, quality assurance, and direct team support to ensure outstanding outcomes for the individuals we support.
Job Responsibility:
Take full responsibility for the day-to-day management of the service, ensuring safe, effective, and person-centred support
Ensure care and support plans, risk assessments, and documentation are accurate, up to date, and outcome-focused
Oversee rotas and staffing levels, providing contingency cover when required to maintain service continuity
Conduct regular quality assurance checks, audits, and spot checks to maintain high standards of care
Ensure compliance with CQC Fundamental Standards, legislation, and company policies at all times
Provide direct line management, supervision, and appraisal to Support Workers
Lead, motivate, and develop the team, acting as a positive role model and senior practitioner
Support recruitment, induction, and ongoing training of staff
Identify training and development needs and ensure staff are competent and confident in their roles
Address performance, conduct, and capability matters promptly and professionally
Act as the safeguarding lead for the service, ensuring concerns are managed in line with policy and local authority procedures
Complete and review risk assessments and behaviour support plans
Provide guidance and leadership in supporting individuals with complex needs and behaviours that challenge
Oversee medication management processes, audits, and safe practice
Build and maintain strong relationships with individuals we support, their families, and advocates
Liaise effectively with external professionals including social workers, commissioners, GPs, and allied health professionals
Act as the main point of contact for escalated concerns, incidents, or complaints, ensuring timely resolution and learning
Maintain accurate and confidential records in line with GDPR requirements
Monitor service performance and contribute to service improvement planning
Support financial and resource management, including equipment, maintenance, and health & safety checks
Requirements:
Experience as a Service Manager, Deputy Manager, Supervisor, or Team Leader within health and social care
Experience supporting individuals with complex needs and behaviours that challenge
Strong leadership, communication, and organisational skills
Sound knowledge of CQC standards and safeguarding processes
Full UK driving licence and access to a vehicle
Nice to have:
Experience setting up or developing services
Experience working in community or home-based support settings
Relevant health and social care qualification (or willingness to work towards)
What we offer:
Competitive rate of pay
Clear career progression and development pathway
Ongoing training and professional development tailored to your individual development needs