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Service Manager - Software Defined Networking

https://www.soprasteria.com Logo

Sopra Steria

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Location:
Luxembourg , Leudelange

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are seeking an experienced Service Manager for Software Defined Networking (SDN) to oversee the management and operational excellence of SDN services.

Job Responsibility:

  • Oversee the end-to-end management of SDN services, ensuring stability, performance, and security
  • Ensure compliance with contractual SLAs, KPIs, and ITIL best practices
  • Lead incident, problem, and change management processes for SDN services
  • Monitor and analyze network service performance, ensuring proactive problem-solving and continuous service improvement
  • Manage vendor relationships, ensuring service providers adhere to performance commitments
  • Provide clear, data-driven reports on service performance, risks, and improvement plans
  • Identify areas for automation and efficiency in SDN operations
  • Support the adoption of emerging SDN technologies to improve agility, security, and scalability
  • Ensure effective knowledge management and documentation within the service team

Requirements:

  • Proven experience (5+ years) in IT Service Management, with a focus on networking and/or SDN technologies
  • Strong understanding of ITIL best practices, service operations, and IT governance frameworks
  • Experience managing large-scale enterprise network infrastructures in complex environments
  • Familiarity with SDN solutions from vendors such as Cisco ACI, VMware NSX, OpenStack, or similar technologies
  • Knowledge of cloud networking concepts (hybrid, multi-cloud SDN) is an advantage
  • Ability to translate technical concepts into business-oriented discussions
  • Fluency in English (written and spoken) is required
  • proficiency in any other European language is a plus
  • EU citizenship

Nice to have:

Proficiency in any other European language

What we offer:
  • Access to our Sopra Steria training and personal development academy
  • A company car lease or mobility budget
  • A company laptop and new iPhone
  • Private health insurance coverage
  • Meal vouchers
  • Social security and pension plan
  • A competitive salary
  • 26 holiday days

Additional Information:

Job Posted:
March 28, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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