Service Manager Case Work Job at Westhaven (Dubbo)

Case Manager

Step into a role where your resilience and compassion are key to your success. A...

Location

Australia , Charlestown

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Extensive experience working as part of a highly resilient team
experience in a comparable industry or case management experience is desirable but not essential
strong drive and interest in leveraging your customer-focused experience to grow a career in case management
known for your empathetic style and customer-focused approach, allowing you to ‘walk beside our customers’
ability to handle difficult situations professionally while resolving complex issues
ability to work collaboratively in a team environment, providing advice and guidance to other team members.

Job Responsibility

Build effective working relationships with workers, rehab providers, government agencies, legal providers, and medical professionals to drive successful outcomes
make key liability decisions and assess claims for reasonable and necessary treatment
assess and manage injury needs, handle correspondence regarding workers compensation benefits, treatment, rehabilitation, and interpret medical reports
provide timely and effective responses to customer needs and ensure accurate processing of claims
accurately calculate benefits and apply relevant legislative rules and timeframes in managing benefits.

What we offer

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance
career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources
financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

Fulltime

Case Manager

We are offering a long-term contract employment opportunity for a Case Manager i...

Location

United States , Baltimore

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of case management or direct client service experience, ideally with housing-insecure or vulnerable populations
Knowledge of community resources and social services in the Baltimore area, especially in housing, employment, mental health, and public assistance
Experience using Homeless Management Information System (HMIS) or similar case management/data entry platforms
Excellent communication and interpersonal skills for working with clients and collaborating with partners, landlords, and internal staff
Proven ability to develop and maintain case plans, track goals, and monitor client progress
Organizational skills with the ability to manage multiple priorities and meet deadlines
Ability to maintain client confidentiality and adhere to ethical and professional standards

Job Responsibility

Handle intake referrals and set up appointments from Program and Grants Support Specialist
Prepare all necessary intake paperwork, collect client identifying documentation, and provide an initial program orientation
Develop an individual case management plan, including financial planning and housing goals in collaboration with each client
Input client data in the Homeless Management Information System (HMIS) and other data management systems accurately and in a timely manner
Conduct needs assessment, make appropriate community referrals, and provide support to connect clients to ancillary services
Assist clients with housing needs, including searching for housing leads and providing landlords with insight on services/programs
Help clients with employment, transportation, childcare, and counseling-related needs or concerns by connecting them to appropriate community resources and referrals
Ensure client compliance with program policies and expectations and provide warnings in verbal and written form, as necessary
Develop and maintain a list of potential housing opportunities for clients with support from other staff
Collaborate and communicate with other service providers, community partners, resident manager, and other agency staff and landlords/property managers as it relates to individual work or client needs

What we offer

medical, vision, dental, and life and disability insurance
eligibility to enroll in our company 401(k) plan

Fulltime

Regional Product Service Manager

The Regional Product Service Manager (RPSM) is responsible for ensuring service ...

Location

Bulgaria , Sofia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Lead services on product or solution Extended Integrated Readiness Team (X-IRT)
Provide service requirements into product development stages/phases
Represent Regional Support Services Delivery, Professional Services Delivery and Managed Services in Integrated Readiness Team (IRT)
Work across countries, clusters and WW teams to develop the plan and lead the implementation of end-to-end delivery readiness
Perform business analysis, identify root cause, and develop recommendations/solutions to drive business improvements
Utilize in-depth understanding of customer business and complex requirements to develop business case
Lead complex cross functional activities that drive continuous growth of the business
Provide solution to fill gap between NPI/NSI strategy and the geo requirements
Provide mentoring and guidance to peers and lower-level employees
Multi country responsibility / a large country with multiple sub geos

Job Responsibility

Ensure service and support readiness for New Product Introductions (NPI) and New Service Introductions (NSI)
Represent Regional Delivery
Engage with DR Corporate Product Service Managers (CPSMs) on each NXI project
Lead team of regional based delivery representatives
Prepare HPE Operations delivery teams to support product and services launches
Provide NPI/NSI sustaining phase support to regional and country delivery teams through EOSL
Lead to develop region delivery readiness activities and plans for HPE direct workforce, Sub-contractors and Variable Workforce
Establish alignment among HPE support delivery operation and enablement teams
Implement and monitor service delivery readiness activities
Define tracking and reporting requirement of readiness progress, resource status

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Access to broad portfolio of HPE technologies
Global network of partners and customers

Fulltime

Case Manager

As a Case Manager in the Critical Support Team, you will help vulnerable custome...

Location

Australia , Charlestown

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Experience in a comparable industry (disability support, case management, social services, critical incident response) is desirable but not essential
Experience in a similar case management role within personal injury insurance is desirable but not essential
Experience in evaluating claims or assessing damages for common law settlements is desirable but not essential
Strong drive and interest in leveraging your customer-focused experience to grow a career in case management
Known for your empathetic style and customer-focused approach, allowing you to ‘walk beside our customers’
Ability to handle difficult situations professionally while resolving complex issues
Solid problem-solving and relationship-building abilities
Year 12 certificate or equivalent
High attention to detail, excellent time management skills, and adaptability to changes
Ability to work collaboratively in a team environment, providing advice and guidance to other team members

Job Responsibility

Build effective working relationships with injured customers, family members, legal providers, and medical professionals to drive successful outcomes
Maintain high customer service standards and effective relationships with key stakeholders
Focus on strategic collaboration and case management to maximise return to health and work outcomes for customers
Make key liability decisions and assess claims for reasonable and necessary treatment
Tailor communication skills to suit client interactions, matching voice tone, pace, and style appropriately
Assess and manage injury needs, handle correspondence regarding CTP benefits, treatment, rehabilitation, and interpret medical reports
Provide timely and effective responses to customer needs and ensure accurate processing of claims.

What we offer

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance
Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources
Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer.

Fulltime

Case Management Specialist

AwePlus is working with a global legal technology application firm seeking custo...

Location

Malaysia , Kuala Lumpur

Salary:

4000.00 - 6000.00 RM / Month

Aweplus Australia Pty Ltd

Expiration Date

Until further notice

Requirements

Bachelor's degree
Strong attention to detail and great time management
Strong English reading and writing skills (MUET Band 4 or IELTS 7.5 and above)
Proficiency in Mandarin (reading and writing), able to read application materials written in Mandarin Chinese is an added advantage
High degree of self-motivation and ability to work independently under tight deadlines
Ability to work in a fast-paced environment to manage complex and dynamic demands
At least 2 years of experience in customer service/client management/paralegal/auditing (or related fields)

Job Responsibility

Evaluate client background and provide suggestions that best fit individual client's needs and goals before processing their cases
Review multiple types of documents and evidence and provide instruction and feedback
Reply to client messages regarding their application materials and timeline
Assist in assembling and reorganizing documentation tasks per various case requirements

What we offer

10 annual paid leave plus 11 holidays
0.5- 1.0 month salary as yearly performance bonus
Opportunities for promotion

Fulltime

Case Manager

Blue Star Homecare is a leading provider of in home lifestyle and social support...

Location

Australia , Melbourne

Salary:

Not provided

Blue Star Homecare

Expiration Date

Until further notice

Requirements

Excellent interpersonal communication, networking and negotiation skills
An ability to take the initiative, prioritise, delegate and organise activities
Knowledge of NDIS Care Plans, community resources and service networks for older Australians and their carers
Minimum 2 years Experience with person centred care planning processes, including assessment and establishing client goals
Experience managing client budgets, being responsive and accountable for time sensitive tasks
Ability to work with set KPIs and achieve targets
Experience in the Microsoft Office suite and exposure and/or ability and confidence to acquire skills for in-house client database systems
Tertiary qualifications in allied health, social science, health/welfare discipline, or a related field
In the absence of completed tertiary qualifications, experience in the delivery of person-centred practices in non complex and/or complex case management and/or demonstrated experience with complex service oriented offerings in Disability services
All appointments are made subject to a satisfactory National Police Check conducted by Blue Star Homecare and a valid Working with Children Check provided by the applicant, as requested

Job Responsibility

Review intake information engage new clients, establishing the home care agreement, care plan, budget and connect the client with services and supports
Work mobile, conducting client visits as needed, practicing person centred care planning, providing independent advice and guidance to clients and their families
Work collaboratively with clients, their carers and representatives, ensuring their ongoing needs and preferences supported, to live independently at home
Liaise with Blue Star Homecare employees, stakeholders, partnered service providers on behalf of the client and Blue Star Homecare
Conduct annual reviews for all clients, revising their care plan, goals, services and budget expenditure
Ensure operations are conducted ethically, fairly and within the statutory legal and contractual requirements
Attendance at our Head Office for training and team meetings

What we offer

Flexible working arrangements – WFH
Competitive salary to match your experience

Fulltime

Service Segment Manager

Responsible for the overall management of a service segment of significant scope...

Location

Vietnam , Hanoi City

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Typically, 8+ years to establish proven track record in Service Business Management
Basic experience in one of the related disciplines of delivery, solution architecting or business planning prior to taking business management role
Medium to high knowledge of IT and services industry
In-depth knowledge of the company's organization and policies, services offerings, end to end processes, tools, and routes to market
Problem detection and analysis of root cause
Proven ability to lead teams to achieve results, exercise independent judgment and handle unique situations to accomplish goals in tight time frames
Demonstrated skills in planning and financial analysis
Medium level of planning, project management and change management skills
Good presentation skills
Ability to influence different functions, geographies, and the ability to build strong consensus

Job Responsibility

Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes
Represents services on product or solution core teams and provides service requirements into product development stages/phases
Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements
Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth
Responsible for revenue and margin contribution for a set of (more than one) solutions or services
Utilizes in-depth understanding of customer business and complex requirements to develop business case, validate the solution, and demonstrate services added value
Utilizes technical and business skills to lead complex cross- functional activities that drive continuous growth of the services business
Provides mentoring and guidance to peers and lower-level employees

What we offer

Health & Wellbeing
Personal & Professional Development
Diversity, Inclusion & Belonging

Fulltime

Case Manager

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024...

Location

Australia , Brisbane

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Insurance Claims experience preferred but not a must
Having a genuine customer focused approach
Negotiation and conflict resolution skills
Ability to work in a high-pressure environment

Job Responsibility

Managing CTP claims portfolio from lodgement to finalisation
Building effective working relationships with a variety of key stakeholders including injured claimants and their solicitors, and rehabilitation advisors and medical professionals, to drive successful rehabilitation and return to work outcomes
Assessing claims for reasonable and necessary treatment and rehabilitation requirements
Assessing and managing injury needs of claimants, handling correspondence regarding CTP benefits, treatment and rehabilitation, and interpreting medical reports

What we offer

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

Fulltime

Service Manager Case Work

Westhaven

Location:
Australia , Dubbo

Category:
Human Resources

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 14, 2026

Expiration:
February 27, 2026

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Service Manager Case Work

Westhaven

Location:Australia , Dubbo

Category:Human Resources

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 14, 2026

Expiration:February 27, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
Australia , Dubbo

Category:
Human Resources

Contract Type:
Not provided

Job Posted:
February 14, 2026

Expiration:
February 27, 2026