Service Improvement Manager Job at Vodafone (Pune)

Service Delivery Manager - Managed Security

HPE Operations is our innovative IT services organization. It provides the exper...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

5+ years of experience in managed security services, cybersecurity delivery management, or IT service management
Proven track record of managing complex client relationships and delivering managed services
Experience working with Security Operations Centers (SOC) or MSSPs is highly desirable
Should have managed a team of Cyber Security engineers including SIEM, Vulnerability, IAM, HSM, etc
Experience in at least 3 of the below products is desirable: Microsoft Sentinel with Copilot, Microsoft Defender including VA, Thales HSM & Cipher Trust Manager, CyberArk PAM, Nexus Smart ID

Job Responsibility

Oversee the end-to-end delivery of managed security services, such as threat monitoring, incident response, vulnerability management, endpoint protection, and other cybersecurity services
Ensure services are delivered in compliance with Service Level Agreements (SLAs) and established security frameworks (e.g., NIST, ISO 27001)
Monitor and measure the performance of managed security services, identifying areas for improvement and ensuring high-quality service delivery
Manage and coordinate teams responsible for delivering managed security services, including security analysts, engineers, and consultants
Collaborate with internal teams (e.g., SOC, engineering, compliance) to ensure seamless service delivery and resolution of client issues
Provide leadership, guidance, and support to team members, fostering a culture of accountability and continuous improvement

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Managed Services Manager

The Managed Services Manager (MSM) serves as a trusted advisor and integral exte...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Certification - PMP/Prince2/ITIL Preferred
Prior experience in managed Services with enterprise clients a plus
Knowledge of technology fundamentals and trends is essential
Excellent ability to influence across and up – achieving/beating expected business outcomes
Demonstrates strong business, program and analytical skills - breaks down business challenges into solutions with a clear path forward
Account management skills are preferred
Degree in a related technical field
Demonstrated Program Management skills and high organizational skills required, ITIL & PMP certification desired
5+ years of experience managing, complex and transformative IT programs and projects such as software development, datacenter migrations or cloud computing strategies
Demonstrated English verbal, written, and typing skills

Job Responsibility

Partners with the Customer to utilize industry best practices (ITIL/ITSM) to ensure team collaboration with Customer's IT service management team
Responsible for customer relationship management and for the overall delivery of the Service solution
Acts as Customer's single IT management focal for all service-related issues, escalations, and integration actions
Provides direction and leadership to the GMS support teams
Strives to make continuous improvements to key processes
Holds people accountable to meet organization goals and performance initiatives
Demonstrates skills in management, planning, problem solving, innovation, analysis, communication and negotiation
Serves as GMS customer’s single point of contact for escalation and management issues
Seamless onboarding of accounts into GMS operations
Act as customer’s advisor for digital transformation and strategic initiatives

What we offer

Comprehensive suite of health, financial and emotional wellbeing benefits
Career programs catered to helping team members reach career goals
Unconditional inclusion in the workplace

Fulltime

Service Delivery Manager - Asset Servicing

Banking Operations is a strategic Avaloq service line providing Banking Operatio...

Location

India , Pune

Salary:

Not provided

Avaloq

Expiration Date

Until further notice

Requirements

University or higher education degree and/or operational experience in Banking Operations
Min. 3 years of proven experience in banking operations organizations with the ability to deliver in a fast-paced, multi-cultural and global environment
Good knowledge of MS Office
Good communication with a process-orientation and ability to understand complex situations
Pro-active and can-do attitude with a high level of integrity and reliability
Great flexibility and willingness to learn
Strong operational risk understanding
Analytical, communication and flexibility/adaptability skills
Availability to work following EMEA shift
Fluency in English

Job Responsibility

Coordinate Tax Statement Production: Main duty is to coordinate across different teams (IT and banking operations) to produce yearly and post-production tax statements. This includes ensuring smooth communication, clear organization and structure, monitoring progress, and facilitating the resolution of defects
Facilitate and Standardize Operations: Lead the harmonization and standardization of processes across global locations, ensuring efficiency and consistency in service delivery
Client Relationship Management: Act as the primary point of contact for service management and client interactions within your division. Lead client collaboration initiatives, including meetings, workshops, site visits, and community events
Service Excellence & SLA Management: Establish, maintain, and regularly review Service Level Agreements (SLAs) to ensure that service delivery consistently meets or surpasses client expectations. Implement dashboards and reporting tools to provide transparency and actionable insights. Continuously monitor service volumes, Voice of Customer (VOC), key performance indicators (KPIs), incidents, and near misses, taking prompt corrective actions whenever necessary
Incident & Escalation Management: Serve as the first escalation point for service delivery issues, managing major incidents and ensuring thorough follow-up and resolution
Continuous Improvement & Innovation: Drive and support projects, automation, and service improvement initiatives. Foster a culture of continuous improvement and support technical enhancements to the core banking platform
Initiate, Drive, and Support Mindset Transformation: Initiate, drive, and support the transformation of the mindset of people toward automation, embracing change, and adopting AI-driven solutions across teams and processes
Cross-Functional Collaboration: Systematically collaborate with Service Managers, participate in cross-divisional meetings, and share KPI analysis and improvement initiatives. Support and drive global and cross-service projects, such as regulatory transitions, system enhancements, and client onboarding/migrations
Client Onboarding & Prospect Support: Support the onboarding of new clients and contribute to converting prospects into clients by collaborating with expert teams and participating in workshops, RFI/RFP processes, and solution reviews
Documentation & Reporting: Produce ad hoc documentation, analysis, and reporting as required for internal and client-facing purposes

What we offer

Annual bonus
Flexible working
Instant recognition
Access to Udemy for professional and personal learning

Fulltime

Service Manager

As a Service Manager in the Customer Success Unit, you act as the trusted partne...

Location

United Kingdom , Manchester

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Proven experience in Customer Service or Service Management
Excellent communication, interpersonal, and stakeholder management skills
Proactive attitude to set the standard of what good looks like across the team
Eye for detail to drive continual process improvement
Organised and self-motivated
Strong time management and prioritization skills
Ability to a work in a high pressure environment
Passionate about customer service

Job Responsibility

Focused on delivering "brilliant basics", measured by Leading Indicators of Success
SLA compliance
Manage Tier 3 and 4 accounts with a partnering approach
Act as escalation point for VOCs and manage major incident communications
Liaise with delivery, sales, and Professional Services teams to support customer needs and upsell opportunities
Drive continuous service improvement
Pursue relevant certifications and learning to build technology and best practice expertise
Provide coverage for other Service Managers and take on additional responsibilities as needed
Maintain a customer-obsessed mindset from onboarding through BAU

What we offer

25 days’ holiday, plus you can buy up to 5 more days
Birthday off
Extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match and 4 x life assurance
Flexible working and work from anywhere for up to 30 days per year
Maternity: 16 weeks’ full pay
Paternity: 3 weeks’ full pay

Fulltime

Interim Financial Improvement Manager – Traded Services

Allen Lane are currently supporting a large Council with the recruitment of a qu...

Location

United Kingdom

Salary:

Not provided

Allen Lane

Expiration Date

Until further notice

Requirements

Fully qualified accountant (CIPFA/ACA/ACCA/CIMA) with local authority trading services experience
Advanced skills in financial modelling, forecasting and business case development
Strong understanding of public sector funding frameworks and performance reporting
Excellent stakeholder engagement and strategic communication skills

Job Responsibility

Lead financial analysis, costing models, forecasting and scenario planning
Benchmark performance and evaluate financial sustainability across traded services
Conduct options appraisals and provide clear, evidence-based recommendations
Develop reporting frameworks and present findings to senior stakeholders and committees
Work collaboratively across services, navigating complex organisational and political environments

Fulltime

Service Manager

We are looking for a Service Advisor to join our team. The ideal candidate will ...

Location

United States , McKinney

Salary:

19.00 - 42.00 USD / Hour

Meineke

Expiration Date

Until further notice

Requirements

High school diploma or GED required bachelor’s degree preferred
Valid state-issued driver’s license and clean driving record are required
Successful completion of a pre-employment drug and background screening
At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred
Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required

Job Responsibility

Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
Ensure repairs and maintenance tasks are completed in a timely manner
Mentor employees on best practices for improving sales and customer service techniques
Oversee day-to-day operations of the service department
Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records

What we offer

Competitive salary
Health insurance
Dental insurance
Vision insurance
Competitive Compensation
Career Advancement
Training and Development
Comprehensive Benefits Package
Employee Discounts
Positive Work Environment

Fulltime

Regional Product Service Manager

The Regional Product Service Manager (RPSM) is responsible for ensuring service ...

Location

Bulgaria , Sofia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Lead services on product or solution Extended Integrated Readiness Team (X-IRT)
Provide service requirements into product development stages/phases
Represent Regional Support Services Delivery, Professional Services Delivery and Managed Services in Integrated Readiness Team (IRT)
Work across countries, clusters and WW teams to develop the plan and lead the implementation of end-to-end delivery readiness
Perform business analysis, identify root cause, and develop recommendations/solutions to drive business improvements
Utilize in-depth understanding of customer business and complex requirements to develop business case
Lead complex cross functional activities that drive continuous growth of the business
Provide solution to fill gap between NPI/NSI strategy and the geo requirements
Provide mentoring and guidance to peers and lower-level employees
Multi country responsibility / a large country with multiple sub geos

Job Responsibility

Ensure service and support readiness for New Product Introductions (NPI) and New Service Introductions (NSI)
Represent Regional Delivery
Engage with DR Corporate Product Service Managers (CPSMs) on each NXI project
Lead team of regional based delivery representatives
Prepare HPE Operations delivery teams to support product and services launches
Provide NPI/NSI sustaining phase support to regional and country delivery teams through EOSL
Lead to develop region delivery readiness activities and plans for HPE direct workforce, Sub-contractors and Variable Workforce
Establish alignment among HPE support delivery operation and enablement teams
Implement and monitor service delivery readiness activities
Define tracking and reporting requirement of readiness progress, resource status

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Access to broad portfolio of HPE technologies
Global network of partners and customers

Fulltime

Service management professional

Job Description: Essential Job Functions: • Ensure that services consistently me...

Location

Salary:

Not provided

DXC Technology

Expiration Date

Until further notice

Requirements

Bachelor's degree in a relevant field or equivalent combination of education and experience
Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role
Proven experience in Service and Program Management
Proficiencies in strategic planning, team leadership, and performance management
Continuous learner that stays abreast with industry knowledge and technology

Job Responsibility

Ensure that services consistently meet established SLAs and KPIs, addressing any deviations promptly
Supervise a team of service management professionals, ensuring their productivity and efficient handling of client requests
Engage with clients to gather feedback, address basic concerns, and coordinate support
Collaborate with senior management to assist in the implementation of process improvements to enhance service delivery
Supervise the handling of service incidents, requests, and escalations, ensuring timely resolution
Maintain comprehensive service documentation, ensuring that all processes are well-documented and up-to-date
Generate reports on service performance and client feedback for review and action
Coordinate resources and schedules to ensure optimal service coverage

Service Improvement Manager

Vodafone

Location:
India , Pune

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 16, 2026

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