Service Engineer, Selectra

Selectra

Location:
France, Lyon

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As an Service Engineer, you'll be joining the CORE team in one of our offices in Lyon, a team that includes the CTO Deputy Manager, a Data Engineer, an IT Support Engineer, and two developers (one senior, one junior). Your principal mission will be to automate and streamline the technical processes, allowing the support engineer of the squad to process more tickets in less time.

Job Responsibility:

Automate and streamline the technical processes, allowing the support engineer of the squad to process more tickets in less time
Customer configuration requests (new phone numbers, emails, fields, permissions, workflows, integrations with different tools, etc.)
Technical support and troubleshooting (access issues, permission problems, platform bugs, misconfigurations, etc.)
Delivering process and tool training to internal teams
Continuously improving the knowledge base and support documentation
Collaborating with internal teams to escalate complex problems
Call-on duty one weekend per month

Requirements:

Has a real appetite for IT and new technologies
Is proactive, anticipating user needs and proposing process improvements
Is autonomous and flexible
Has an analytical mind
Can easily adapt to changes
Is enthusiastic and has a positive attitude
Fluent in French (written and spoken) and English, Spanish is a plus
Professional experience is not necessarily required, but we are looking for a high level of self- demanding profile with a thirst for learning
Know what Selenium is
Be comfortable with at least one programming language
Follow the AI news: you already know what a MCP server is

Nice to have:

python in one of your automation/optimization projects
the Laravel framework
the ADK to build an agent

What we offer:

Ticket Restaurant card for your meals
Transportation pass: 50 % refund on your subscription
Mobility support: we assist you in your relocation if you change city or country
A company with a start-up spirit: dynamism and responsiveness are at the heart of our DNA, and we have a friendly working atmosphere
A truly international company: we have over 30 nationalities and ensure that you can talk to everyone by offering free language courses
You will be trained, supported, and empowered from the moment you arrive. At Selectra, we believe in learning by doing, while relying on a team present to help you progress

Additional Information:

Job Posted:
August 18, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Service Engineer