Service Engineer, Selectra

Selectra

Location:
Spain, Madrid

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As an Service Engineer, you'll be joining the CORE team in one of our offices in Madrid, a team that includes the CTO Deputy Manager, a Data Engineer, an IT Support Engineer, and two developers (one senior, one junior). Your main mission will be to automate and streamline the technical processes, allowing the support engineer of the squad to process more tickets in less time.

Job Responsibility:

Automate and streamline the technical processes
Assist all the different departments of the company of all technical applications that may or may not require coding
Customer configuration requests
Technical support and troubleshooting
Delivering process and tool training to internal teams
Continuously improving the knowledge base and support documentation
Collaborating with internal teams to escalate complex problems
Call-on duty one weekend per month
Automate routine and repetitive IT support tasks to increase efficiency and free resources
Continuously improve IT support processes by identifying recurring issues and implementing practical solutions
Take care of the technical side of new projects with the Operations department

Requirements:

Has a real appetite for IT and new technologies
Is proactive, anticipating user needs and proposing process improvements
Is autonomous and flexible
Has an analytical mind
Can easily adapt to changes
Is enthusiastic and has a positive attitude
Fluent in French (written and spoken) and English, Spanish is a plus
Professional experience is not necessarily required, but we are looking for a high level of self- demanding profile with a thirst for learning
Know what Selenium is
Be comfortable with at least one programming language
Follow the AI news: you already know what a MCP server is

Nice to have:

python in one of your automation/optimization projects
the Laravel framework
the ADK to build an agent

What we offer:

private health insurance at preferential rates through Alan
Discounted fitness subscription thanks to our partnership with Wellhub
Fresh fruit delivery every week to the office
Pluxee card (formerly Sodexo) for your meals, transport, or childcare expenses
Mobility support: we assist you in your relocation if you change city or country
Free language classes to better communicate with your international colleagues

Additional Information:

Job Posted:
August 18, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Service Engineer