Service Distribution Network and Continuum Analyst, Citi

Citi

Location:
Singapore, Singapore

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

This role is part of the ATM Ops and Service Continuum team within Client Servicing Organization, focused on strategic planning, operational efficiencies, and collaborating on service initiatives. The position involves strategic planning, stakeholder engagement, data analysis, project management, and driving broader business initiatives to enhance client and employee experience

Job Responsibility:

Develop, enhance and execute strategies roll-out to Client Servicing and other applicable Frontline or Backoffice departments in the Business
Drive strategy implementation, coordinate activities, critical projects / initiatives across functions
Support broader strategic initiatives of the Business as and when needed
Be the key resource & trusted partner of internal stakeholders on projects and initiatives
Support internal stakeholders to understand clients and their experiences better through networking and sharing
To collaborate with senior leadership and stakeholders to identify projects aligned with the bank’s long-term goals, and to evaluate feasibility, impact, and resources required
Work closely with various departments to gather requirements, coordinate resources, and ensure seamless execution of projects, and to facilitate communication and alignment among stakeholders
Develop hypotheses and analyze data to identify insights that drive business decisions
Design and execute primary research projects, including surveys, interviews, focus groups, and other qualitative/quantitative methods
Understand clients' needs, wants, expectations and preferences by capturing clients’ feedback and from internal feedback
Lead project teams to drive implementation and execution of initiatives, supporting change initiatives resulting from project implementation, and to communicate effectively to ensure buy-in and successful adoption across the organization
Develop detailed project plans, timelines, and milestones in alignment with overall business strategy, establishing metrics and KPIs to measure project success and progress, and to regularly monitor and report on project performance
Lead in the implementation of tracking and reporting mechanisms to chart progress towards strategic goals

Requirements:

Degree and above
A minimum of five (5) years of professional experience within the banking sector
Understanding of banking operations and processes
Prior experience in project management is desirable
Data analysis and extract actionable insights
Proficiency in Microsoft Word, Excel, and PowerPoint

What we offer:

Extensive on-the-job training
Exposure to senior leaders
Volunteer opportunities
Support for professional growth and development

Additional Information:

Job Posted:
August 20, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Service Distribution Network and Continuum Analyst