Service Dispatcher

• Create, maintain, and optimize the daily technician schedule using available dispatch software, ensuring the best utilization of resources and maximizing sold hours
• Understand the specific skill level of the technicians and the unique needs of the customer to match them for maximum results
• Accurately estimate drive time to optimize the schedule. Analyze complex scheduling variables (time, distance, skill levels, and job priority) to make correct, quick decisions
• Maintain contact with customers throughout the day to manage and exceed their expectations, inform them of the technician’s Estimated Time of Arrival (ETA), and relay any scheduling changes calmly and quickly
• Develop and execute contingency plans for busy times, schedule changes, and emergency calls
• Obtain and verify payment methods, communicate with inventory and parts personnel, and prepare the schedule for the next workday (supplies, technicians in place, etc.)
• Monitor technician performance and record results to contribute to accurate reporting

• 2 or more years of experience in a Home Service or similar dispatching/coordinating role
• Strong administrative ability with advanced computer proficiency
• capable of using dispatch software, and able to multitask effectively
• Ability to analyze data and make correct decisions quickly and calmly under pressure
• Must be Fluent in English and want to communicate with our customers and manage their expectations throughout the day
• High school diploma or equivalent is preferred

Service Titan experience is a huge plus

• 401(k) matching plan and PTO provided
• Health, dental, life, and vision insurance provided
• Extensive training provided and substantial room for growth and career advancement
• Company events and a team culture where lifelong friendships are built