Service Desk L1 with Spanish, Inetum

Inetum

Location:
Romania, Bucharest

Category:
IT - Administration

Contract Type:
B2B

Salary:

Not provided

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Job Description:

Service Desk L1 with Spanish role at Inetum, ensuring timely and effective resolution of end-user IT related issues. The role involves taking internal customer calls, logging, troubleshooting, and dispatching IT issues to the next level, with the aim of ensuring quick and effective resolution. The candidate will collect data for internal reporting and ensure service level agreements’ fulfilment. The schedule requires availability to work in extended shifts, which can be changed based on business requirements.

Job Responsibility:

Ensure timely and effective resolution of end-user IT related issues
Takes internal customer calls
Logs, troubleshoots and dispatches IT issues to the next level, with the aim of ensuring quick and effective resolution
Collects data for internal reporting
Ensures service level agreements’ fulfilment
Schedule – availability to work in extended shifts, the schedule can be changed based on the business requirements
Resolved incidents, service requests and queries
Up-to-date information in the relevant systems
Documented new known errors

Requirements:

Knowledge of Active Directory
Operating Systems Knowledge
Office Automation Software knowledge
Servers, files, folders knowledge
Knowledge of Antivirus and Antimalware tools
Wireless Devices (Blackberry, Windows Mobile, Symbian, Android)
Has used an IT Service Management tool (BMC Remedy or similar)
Resolved incidents, service requests and queries
Up-to-date information in the relevant systems
Documented new known errors
Team working skills
Understanding of solutions and correct management of problem solution
Capacity of taking care of the technical documentation and following the production, experimentation and deployment phase
Socially skilled
Self-awareness
Team worker with collaboration
Understanding of client's issues
Flexibility
Analysis and problem solving
Spanish (C1 or above)
English (B2 or above)

What we offer:

Full access to foreign language learning platform
Personalized access to tech learning platforms
Tailored workshops and trainings to sustain your growth
Medical subscription
Meal tickets
Monthly budget to allocate on flexible benefit platform
Access to 7 Card services
Wellbeing activities and gatherings

Additional Information:

Job Posted:
June 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Service Desk L1 with Spanish