Service Desk Engineer Jobs

Service Desk Engineer

Retail Insight

Location:
Bulgaria

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At RI, we believe we can reinvent retail operations through advanced analytics, growing sales and profitability for our global retail and consumer goods clients. As a Systems Engineer you will be part of a team supporting our technical infrastructure and our applications on a 24/7 basis. Our systems are mostly deployed in Microsoft Azure and based on Microsoft technologies (Windows servers, SQL Server, etc.). Successful candidates will come with a wealth of cloud infrastructure experience and will be trained on how to support the Retail Insight applications.

Job Responsibility:

24/7 second line support (escalations from First Line)
Infrastructure operations
Incident resolution
Request fulfilment - including building new environments
Change management
Monitoring configurations
Internal IT
Microsoft/Office 365
End-User Computing (laptops, smartphones, etc.)
Setup of new user equipment (remotely) - this will be required until the build process is automated (project for this team)
Consulted on infrastructure design
Application support
Incident resolution
Request fulfilment
Change management
Monitoring configurations
IT Asset Management
Move/add/change infrastructure/platform resources, maintenance of CMDB
Project support - as long as the requirements don’t deviate from standard architecture
Automation of operational work - working within the existing architectural framework, in consultation with Third Line
Security event response - upon notification (e.g. from monitoring system, SOC, etc.) investigate and resolve security issues

Requirements:

2+ years’ Azure administration
2+ years’ Windows Server administration
Scripting experience (mainly PowerShell)
Basic to mid-level SQL Server database administration
Experience supporting enterprise-level applications – willing to learn the Retail Insight applications
Able to work towards objectives autonomously
Attention to detail
Excellent written and verbal communication skills, including a very good command of the English language
Able to work under pressure and with tight deadlines

Nice to have:

Management, improvement and automation of monitoring systems (Azure Monitor/Zabbix)
Relevant Microsoft certifications
Experience with Octopus Deploy
Experience with Kubernetes

Additional Information:

Job Posted:
December 11, 2025

Work Type:

Hybrid work

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