Service Desk Engineer-Service Support Job at Sopra Steria (Noida)

Service Desk Engineer-Service Support

Service Desk Engineer-Service Support role at Sopra Steria, a major Tech player ...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Strong working knowledge of Printers, Operating Systems, MS Office, Active Directory, VPN, ServiceNow, Etc.
Excellent communication skills (written & verbal)
Sound knowledge of ITIL framework and practices
Strong knowledge of preparing Excel reports, PowerPoint, and other SOP documents
Provide timely responses to all incidents, outages, and performance alerts
Categorize issues for escalation to appropriate technical teams
Categorize and record reported queries and provide solutions
Monitor issues from start till resolution
Escalate, if needed, unresolved problems to a higher level of support
Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement

Job Responsibility

Handling calls, Emails, Chats, incidents, and events on the tickets
Log details of all incidents
Alerts/events and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use supplied checklists and ensure that problems highlighted are followed up
Maintain procedures compliant with ITIL, the company’s quality management system
Documenting and reporting on service desk activities such as incident reports, problem resolution, and staff training activities
Contribute to improving customer support by actively responding to queries and handling complaints
Follow up with customers to identify areas of improvement
Strong Knowledge of Computer, IT infrastructure, Printers, MS-office products, networks, servers Monitoring tools like Tivoli, etc. along with their components

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
All positions open to people with disabilities

Fulltime

Service Desk Engineer-Service Support

Service Desk Engineer-Service Support position at Sopra Steria, a major Tech pla...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Total Experience Expected: 1-2 years
Working knowledge of Operating Systems (Windows 10 & Windows 11), MS Office, Outlook, MS Teams, Azure AD, on-prem Active Directory, M365, Defender, VPN, ServiceNow
Excellent communication skills in French and English (written & verbal)
Knowledge of the ITIL framework and practices
Provide timely responses to all incidents, outages, and performance alerts
Categorize issues for escalation to appropriate technical teams
Monitor issues from start till resolution
Escalate unresolved problems to higher level of support
Ability to work under pressure and manage tight deadlines
Experience in handling international (European & US, and Asia Pacific Geographics) clients

Job Responsibility

Provide support on the first line of the Global Shared Service Desk & Monitoring to multiple external customers
Assist users with hardware, application, and software problems via phone, self-service, email, and chat
Categorize and record reported queries and provide solutions
Handle calls, Emails, Chats, incidents, and Requests on the ticketing and monitoring tool
Log details of all incidents: alerts/events and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use the supplied checklists and ensure that problems highlighted are followed up
Maintain procedures compliant with ITIL and company's quality management system
Escalate tickets to L2 and L3 as appropriate and follow up for resolution
Tracking and documenting any changes made to the KB article and creating KB articles

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
All positions open to people with disabilities

Fulltime

New

Channel Operations Executive

We are seeking a highly motivated Channel Operations Executive to manage a book ...

Location

India , Chennai

Salary:

Not provided

Randstad

Expiration Date

February 19, 2026

Requirements

An ambitious, motivated, competitive individual, who is result orientated
Someone who is coachable and constantly looking to improve
A hard working, resilient individual, who is accountable
Excellent relationship building capabilities with a curious mindset
High energy, driven, creative and able to lead by example to achieve target
Proven experience in dealing with multi-national companies
The ability to identify new revenue opportunities and maximise product potential
An excellent written and verbal communicator, able to build successful relationships both internally and externally
High motivated, dynamic, resilient, and target driven
Experience using a CRM system

Job Responsibility

Managing a defined set of Subscription Agents and the renewals that sit with them, fostering exceptional relationships to maintain current figures and hit annual uplift targets
Encouraging Subscription Agents to provide new business opportunities and upsells to existing accounts
Using Salesforce, effectively managing and forecasting renewals
Delivering pricing to Subscription Agents and confirming and closing renewals
Processing orders through Salesforce
Working closely with our and Subscription Agents finance teams to ensure correct invoices go to Subscription Agents and ensuring renewal payments are received in a timely manner
Helping Subscription Agents and End User customers with queries to ensure we deliver exceptional customer service
Engaging with customers who cancel to win them back

Fulltime

!

New

Field Process Executive

We are looking for a Field Process Executive (FPE) to manage on-ground verificat...

Location

India , Coimbatore

Salary:

Not provided

Randstad

Expiration Date

March 23, 2026

Requirements

Minimum 10th pass
age 18 years+
Must have valid ID proof, bank account, and smartphone with internet access
Able to read, write, and communicate in local language
Basic understanding of UPI payments and mobile applications
Willing to travel locally / inter-city as per operational needs

Job Responsibility

Conduct field visits for material verification and photo documentation
Prepare and update inventory sheets in prescribed format, obtain customer sign-offs, and collect delivery challans
Upload verification reports, images, and expenses on mobile app / WL tool
Supervise loading of verified materials and coordinate vehicle or labour arrangements when required
Communicate updates to the reporting manager daily

What we offer

Fixed pay + travel & field expense reimbursement
Mobile app–based work management system
Exposure to operations and logistics processes in a fast-growing company

New

Senior Marketing Manager

Location

India , Chennai

Salary:

Not provided

Randstad

Expiration Date

April 06, 2026

Requirements

Proven ability to develop and implement effective marketing strategies
Excellent communication, negotiation, and presentation skills
Strong analytical and problem-solving abilities with proficiency in market trend analysis
Sound knowledge of the non-ferrous metals market and customer requirements
Self-motivated, target-driven, and capable of managing multiple projects simultaneously
Minimum 8 years of experience in direct interaction with customers for procurement of orders and business development in the non-ferrous metals industry
Developing new customers and new markets for commodities
Should have exposure to dealing with large scale customers
Should be capable of making impressive presentation on PPT and other tools
Should have excellent communication skills

Job Responsibility

Develop and execute comprehensive marketing and business development strategies to drive growth in the non-ferrous metals sector
Identify new business opportunities and establish long-term relationships with customers and key industry stakeholders
Manage end-to-end customer acquisition, negotiation, and order procurement processes
Conduct detailed market analysis to identify emerging trends, competitive activities, and potential growth areas
Collaborate with internal teams to ensure seamless execution of marketing plans and client requirements
Prepare and deliver presentations, proposals, and reports to senior management and clients

New

Territory Sales Officer

The Territory Sales Officer is responsible for achieving sales targets and manag...

Location

India , Khandwa

Salary:

Not provided

Randstad

Expiration Date

March 07, 2026

Requirements

Graduate (preferred)
1–3 years of sales experience in General Trade
Good communication and selling skills
Willing to travel within the territory

Job Responsibility

Achieve sales targets for the assigned area
Visit distributors and retail outlets regularly
Ensure product availability and visibility in the market
Develop good relationships with distributors and retailers
Execute company sales and promotional activities
Collect market and competitor information
Ensure timely collection of payments

New

Territory Sales Officer

The Territory Sales Officer is responsible for achieving sales targets and manag...

Location

India , Ratlam

Salary:

Not provided

Randstad

Expiration Date

March 07, 2026

Requirements

Graduate (preferred)
1–3 years of sales experience in General Trade
Good communication and selling skills
Willing to travel within the territory

Job Responsibility

Achieve sales targets for the assigned area
Visit distributors and retail outlets regularly
Ensure product availability and visibility in the market
Develop good relationships with distributors and retailers
Execute company sales and promotional activities
Collect market and competitor information
Ensure timely collection of payments

Fulltime

New

Territory Sales Officer

The Territory Sales Officer is responsible for achieving sales targets and manag...

Location

India , Jabalpur

Salary:

Not provided

Randstad

Expiration Date

March 07, 2026

Requirements

Graduate (preferred)
1–3 years of sales experience in General Trade
Good communication and selling skills
Willing to travel within the territory

Job Responsibility

Achieve sales targets for the assigned area
Visit distributors and retail outlets regularly
Ensure product availability and visibility in the market
Develop good relationships with distributors and retailers
Execute company sales and promotional activities
Collect market and competitor information
Ensure timely collection of payments

Fulltime

Service Desk Engineer-Service Support

Sopra Steria

Location:
India , Noida

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
October 17, 2025

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