CrawlJobs Logo

Service Desk Engineer-Service Support

https://www.soprasteria.com Logo

Sopra Steria

Location Icon

Location:
India , Noida

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Service Desk Engineer-Service Support role at Sopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries. The role involves providing first-line support to external customers, assisting with hardware and software problems via phone, email, and chat, within specified service levels.

Job Responsibility:

  • Handling calls, Emails, Chats, incidents, and events on the tickets
  • Log details of all incidents
  • Alerts/events and problems utilizing standard reporting methods
  • Provide first-line fixes, utilize relevant procedures, or escalate problems
  • Use supplied checklists and ensure that problems highlighted are followed up
  • Maintain procedures compliant with ITIL, the company’s quality management system
  • Documenting and reporting on service desk activities such as incident reports, problem resolution, and staff training activities
  • Contribute to improving customer support by actively responding to queries and handling complaints
  • Follow up with customers to identify areas of improvement
  • Strong Knowledge of Computer, IT infrastructure, Printers, MS-office products, networks, servers Monitoring tools like Tivoli, etc. along with their components
  • Escalate tickets to L2 and L3 as appropriate and follow up for the resolution
  • Experience in handling international (European Geographics) clients
  • Tracking and documenting any changes made to KB article and creating of KB article
  • Handling checks and reports which should be timely sent to clients in
  • Ability to work a flexible schedule outside of typical business hours
  • Will be responsible for Incident Review in ServiceNow using defined quality criteria for all P1 and P2 Incidents
  • Ensure that the Incident management documentation process is being performed with a high level of quality
  • Generate reports on an ad hoc or recurring basis using incident data from ServiceNow
  • Provide support on the first line of the help desk to the external customer, assisting users with hardware and software problems via phone, email, and chat
  • Within the time specified by the agreed service levels

Requirements:

  • Strong working knowledge of Printers, Operating Systems, MS Office, Active Directory, VPN, ServiceNow, Etc.
  • Excellent communication skills (written & verbal)
  • Sound knowledge of ITIL framework and practices
  • Strong knowledge of preparing Excel reports, PowerPoint, and other SOP documents
  • Provide timely responses to all incidents, outages, and performance alerts
  • Categorize issues for escalation to appropriate technical teams
  • Categorize and record reported queries and provide solutions
  • Monitor issues from start till resolution
  • Escalate, if needed, unresolved problems to a higher level of support
  • Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement
  • Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS teams
  • Willing to work from the office
  • Open to Night shift & 24*7 environment
  • Open to 24*7 environment
  • Total Experience Expected: 01-02 years
  • Any stream graduate
What we offer:
  • Commitment to fighting against all forms of discrimination
  • Inclusive and respectful work environment
  • All positions open to people with disabilities

Additional Information:

Job Posted:
June 12, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Sopra Steria - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Service Desk Engineer-Service Support

Service Desk Engineer-Service Support

Provide support on the first line of the Global Shared Service Desk & Monitoring...
Location
Location
India , Noida
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Working knowledge of Operating Systems (Windows 10 & Windows 11), MS Office, Outlook, MS Teams, Azure AD, on-prem Active Directory, M365, Defender, VPN, ServiceNow, internally used applications
  • Excellent communication skills (written & verbal)
  • Knowledge of the ITIL framework and practices
  • Provide timely responses to all incidents, outages, and performance alerts
  • Categorize issues for escalation to the appropriate technical teams
  • Categorize and record reported queries and provide solutions
  • Monitor issues from the start till resolution
  • Escalate, if needed, unresolved problems to a higher level of support
  • Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements, with a proven track record of operational process change and improvement
  • Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS Teams.
Job Responsibility
Job Responsibility
  • Handle calls, Emails, Chats, incidents, and Requests on the ticketing and monitoring tool, taking necessary details, and ensuring the call is dealt with
  • Log details of all incidents: alerts/events and problems utilizing standard reporting methods
  • Provide first-line fixes, utilize relevant procedures, or escalate problems
  • Use the supplied checklists and ensure that the problems highlighted are followed up on
  • Maintain procedures that are compliant with ITIL, the company’s quality management system
  • Escalate tickets to L2 and L3 as appropriate and follow up for the resolution
  • Handling checks and reports that should be sent to clients
  • Will be responsible for Incident Review in ServiceNow using defined quality criteria for all P1 and P2 Incidents
  • Ensure that the incident management documentation process is being performed at a high level of quality
  • Generate reports on an ad-hoc or recurring basis using incident data from ServiceNow
What we offer
What we offer
  • Inclusive and respectful work environment
  • Open to people with disabilities.
  • Fulltime
Read More
Arrow Right

Service Desk Engineer-Service Support

Service Desk Engineer-Service Support position at Sopra Steria, a major Tech pla...
Location
Location
India , Noida
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Total Experience Expected: 1-2 years
  • Working knowledge of Operating Systems (Windows 10 & Windows 11), MS Office, Outlook, MS Teams, Azure AD, on-prem Active Directory, M365, Defender, VPN, ServiceNow
  • Excellent communication skills in French and English (written & verbal)
  • Knowledge of the ITIL framework and practices
  • Provide timely responses to all incidents, outages, and performance alerts
  • Categorize issues for escalation to appropriate technical teams
  • Monitor issues from start till resolution
  • Escalate unresolved problems to higher level of support
  • Ability to work under pressure and manage tight deadlines
  • Experience in handling international (European & US, and Asia Pacific Geographics) clients
Job Responsibility
Job Responsibility
  • Provide support on the first line of the Global Shared Service Desk & Monitoring to multiple external customers
  • Assist users with hardware, application, and software problems via phone, self-service, email, and chat
  • Categorize and record reported queries and provide solutions
  • Handle calls, Emails, Chats, incidents, and Requests on the ticketing and monitoring tool
  • Log details of all incidents: alerts/events and problems utilizing standard reporting methods
  • Provide first-line fixes, utilize relevant procedures, or escalate problems
  • Use the supplied checklists and ensure that problems highlighted are followed up
  • Maintain procedures compliant with ITIL and company's quality management system
  • Escalate tickets to L2 and L3 as appropriate and follow up for resolution
  • Tracking and documenting any changes made to the KB article and creating KB articles
What we offer
What we offer
  • Commitment to fighting against all forms of discrimination
  • Inclusive and respectful work environment
  • All positions open to people with disabilities
  • Fulltime
Read More
Arrow Right
New

Human Capital Consultant

Randstad, the world's leading partner for talent, is hiring a Human Capital Cons...
Location
Location
Canada , Surrey
Salary
Salary:
50000.00 - 70000.00 CAD / Year
https://www.randstad.com Logo
Randstad
Expiration Date
April 30, 2026
Flip Icon
Requirements
Requirements
  • 1-3 years of sales and business development experience
  • Strong history of being the best at whatever you have done in the past
  • Ability to connect with others through phone, video, social media, and in-person meetings
  • Prior experience working in a team-oriented and fast-paced organization
  • Track record of delivering results in a metrics-driven environment
  • Passion for results, resilience, self-confidence, and the desire to do an exceptional job
  • Possess a natural curiosity and relentless determination to make things happen - you like to WIN!
Job Responsibility
Job Responsibility
  • Identify prospects in need of temporary and direct hire workforce services & solutions
  • Develop strong relationships with hiring managers via phone, text, email, social media, in-person
  • Execute the activities that will gain results (lots of outbound cold calls, virtual, and on-site client meetings)
  • Negotiate pricing to ensure maximum return on quality solutions
  • Expand our reach with a tech and personal touch approach
What we offer
What we offer
  • Hybrid work environment
  • Competitive base salary and bonus plan
  • Wellness spending account and an ergonomic reimbursement program to equip your home office
  • 3 weeks (15 days) paid vacation in your first 12 months, plus additional care days
  • Work in a fast-paced atmosphere, where every day is different and the challenges are varied
  • The chance to progress within an authentic, supportive and growing organization
  • A collaborative and participative leadership style
  • Rich learning & development opportunities
  • RRSP
  • Stock purchase plan
  • Fulltime
Read More
Arrow Right
New

Regional Legal Counsel

The Regional Legal Counsel will work closely with the Regional SEA Legal team to...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
March 08, 2026
Flip Icon
Requirements
Requirements
  • Law degree & professional legal qualification (as defined by the Legal Profession Qualifying Board of Malaysia)
  • Good knowledge of contract law, and experience in either data protection, employment law or general litigation would be an advantage
  • Excellent written and verbal English communication skills
  • Ability to communicate in Mandarin at a conversational and business-correspondence level
  • Strong analytical skills and meticulous attention to detail
  • Experience level: 5-6 years
  • Previous experience in a regional role and/or corporate/commercial background (whether in-house/law firm) is an added advantage
  • Candidates should be highly motivated, independent, resourceful and have a good work ethic
  • Ability to work well in a team & collaborate with colleagues from the legal function & within the business
Job Responsibility
Job Responsibility
  • Legal and Contract review/ advisory, acting as a legal business partner
  • Provide accurate & timely legal advice to the business regarding local legal requirements in Singapore, Hong Kong & Malaysia
  • Taking lead in reviewing and drafting commercial contracts
  • Leading negotiations with external parties
  • Ensure compliance with Randstad's policies
  • Data Protection and Compliance, support legal and regulatory compliance across all regional operations
  • Contribute to the broader legal function by supporting risk management activities and sharing legal knowledge
  • Assist with providing training on legal topics for Randstad’s staff in Malaysia, Singapore & Hong Kong
  • Preparing educational/training material including legal newsletters/bulletins
  • Collaborate with internal and external stakeholders
Read More
Arrow Right
New

Senior Talent Development Executive

Our client is looking for a proactive Senior Talent Development Executive to joi...
Location
Location
Malaysia , Petaling Jaya
Salary
Salary:
5000.00 - 7000.00 MYR / Month
https://www.randstad.com Logo
Randstad
Expiration Date
March 08, 2026
Flip Icon
Requirements
Requirements
  • Language Proficiency: Must be able to read, write, and speak Mandarin fluently
  • Experience: 2-4 years of experience in L&D or Talent Management
  • Hands-on Execution: Ability to manage the 'groundwork' (logistics, documentation, and budgets) while maintaining a strategic mindset
  • Proactive Attitude: Values 'doers' who are not afraid to suggest changes or take full ownership of a project from start to finish
Job Responsibility
Job Responsibility
  • End-to-End L&D Ownership: Lead the full spectrum of training functions—from initial strategy and budget planning to backend execution and project management
  • Stakeholder Management: Act as a dedicated account lead for different business portfolios, consulting with leaders to identify talent gaps and deliver tailored solutions
  • Talent & Performance Systems: Support the Senior Manager in managing performance systems and building a robust talent pipeline across the organization
  • Initiative Driver: Move beyond basic coordination. You are expected to propose new L&D initiatives and provide feedback on existing processes to drive continuous improvement
  • Onsite Program Support: Facilitate and support training events onsite, including occasional weekend sessions depending on project requirements
Read More
Arrow Right
New

Commercial & Alliance Manager

Lead the growth of a dynamic Fintech company and build strategic partnerships in...
Location
Location
Japan , Tokyo
Salary
Salary:
16000000.00 - 18000000.00 JPY / Year
https://www.randstad.com Logo
Randstad
Expiration Date
May 30, 2026
Flip Icon
Requirements
Requirements
  • Proven track record of success in digital marketing, user acquisition, and business development within SaaS, Fintech, or payments
  • Strong negotiation and deal-making skills, with experience closing strategic partnerships
  • Understanding of SME financial management challenges and the ability to align partnerships to address these needs
  • Experience working with financial service providers, payment processors, accounting tools, or B2B service providers is a plus
  • Ability to analyze market trends and customer needs to inform commercial decisions
  • Excellent communication, presentation, and relationship management skills
  • Proven ability to work cross-functionally with product, marketing, and customer success teams
  • Self-starter mindset, entrepreneurial attitude, and a results-driven approach
  • Bachelor’s degree or equivalent experience in Business, Finance, Marketing, or a related field (MBA is a plus)
  • Fluent Japanese and English language skills
Job Responsibility
Job Responsibility
  • Own the P&L for the Moneytree Business product, driving strategic decisions to optimize profitability and growth
  • Lead digital acquisition efforts, collaborating with marketing on paid media, performance marketing, SEO, and conversion optimization
  • Build and manage a high-performing team of resellers, affiliates, and ecosystem partners
  • Define, price, and implement effective monetization models
  • Provide business insights to the product team to inform the product roadmap
  • Identify and engage with key distribution partners to integrate services into the platform
  • Develop strategic partnerships to expand reach and create new revenue streams
  • Negotiate commercial agreements to maximize value for the company and its users
  • Develop and track key commercial KPIs to measure the success of partnerships
  • Represent the company at industry events and build relationships
What we offer
What we offer
  • Health insurance
  • Employee pension insurance
  • Employment insurance
  • Saturdays off
  • Sundays off
  • Holidays off
  • Bonus (negotiable)
  • Fulltime
Read More
Arrow Right
New

Senior Document Control Analyst

We are seeking a seasoned Information & Document Control Lead with a deep backgr...
Location
Location
Canada , Calgary
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
April 06, 2026
Flip Icon
Requirements
Requirements
  • Minimum of 10 years of experience in Document Control and Information Management is preferred
  • Proven experience within the Oil & Gas industry is mandatory
  • Must be familiar with the documentation requirements of large-scale capital projects
  • Advanced expertise in SharePoint (Internal, External, and Vault sites)
  • Expertise in EDMS (Electronic Document Management Systems)
  • Familiarity with Capital Project Management Systems (CPMS)
  • Strong ability to conduct business process analysis and map information flows
  • Exceptional leadership skills with the ability to consult and make high-stakes decisions regarding project requirements
Job Responsibility
Job Responsibility
  • Oversee day-to-day activities of the Document Control team
  • provide mentorship, direction, and training
  • Develop, maintain, and support the project’s Information Management Plan
  • Conduct business analysis of information flows to determine and implement document control processes
  • Lead self-audits to identify gaps, implement corrective actions, and optimize SharePoint systems and workflows
  • Define and enforce document control protocols for internal staff and external contractors/vendors
  • Develop and implement specific Document Control practices for field offices
  • Manage multiple initiatives simultaneously, providing detailed progress reporting and status updates to leadership
  • Partner with team members and stakeholders to protect sensitive information and meet project schedules and quality requirements
  • Coordinate the publication of training materials, FAQs, and "cheat sheets"
Read More
Arrow Right
New

Planning Engineer

Responsible for developing and coordinating a comprehensive integrated, detailed...
Location
Location
Canada , Edmonton
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
April 08, 2026
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Engineering, Construction Management, Business, or a related field, or an equivalent combination of education and experience
  • Minimum of 7 years of experience in project management, construction, or project controls, with a comprehensive understanding of project management principles, practices, particularly scheduling and construction sequencing and optimization
  • Experience in industrial projects, with interfaces across Engineering, Procurement, Contracting, Execution & Construction, and Commissioning
  • Strong grasp of construction activities, including understanding interdependencies, labour and equipment quantities, types, and durations
  • Familiarity with Liquids Pipelines Operations, Process plant Operation, or equivalent, including outage management and the interface between Operations and Projects
  • Knowledge of industry codes, regulations, standards, and specifications relevant to pipeline systems and facilities
  • Excellent communication skills, with the ability to effectively liaise between diverse project teams and stakeholders
Job Responsibility
Job Responsibility
  • Facilitate detailed site scheduling in collaboration with Operations, PMs, CMs, Project Controls, and Major Projects—driving optimization, risk reduction, and meeting pipeline outage and ISD requirements
  • Monitor and flag schedule and coordination risks (e.g., permits, material lead times, outages, contractor overlap, task sequencing) to relevant stakeholders
  • Ensure plans and schedules are feasible, achievable, meet pipeline outage durations, and ISD requirements
  • Create and maintain a log of critical materials, outage windows, contractor tasks, and their interdependencies across facilities for proactive resolution
  • Act as a change agent—identifying gaps, risks, solutions and recommendations to PMs, CMs, and Leadership
  • Ensure all strategies, changes, updates, etc., to schedule(s) are made (once approved by the PM)
  • Work closely with the Project Controls scheduler(s) to establish and maintain effective data flows and communication, ensuring quality, consistency, and accuracy of data while providing positive feedback loops
  • Analyze scope and contracting strategies across Operations, Core, and Major Projects, recommending optimization opportunities to optimize work at each facility
  • Own and manage overall site plot plans (schedule and work space areas) for all scopes (MCI, MLO, LRF) across all groups (Operations, Major Projects, Core, PCSLD)
  • Identify work area / scope overlaps and potential construction interference (e.g. long spans of trenched cables impacting other work scopes (their schedule and / or their work space)
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy