Service Desk Analyst, Inetum

Service Desk Analyst

Inetum

Location:
Portugal, Lisbon

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Ensure the Service Desk service using various registration tools for handling and resolving incidents and requests; Provide remote IT support to clients; Monitor tickets to ensure SLA compliance.

Job Responsibility:

Ensure the Service Desk service using various registration tools such as CRM One, CA SD, and HP SM, among others, for handling, troubleshooting, resolution, or forwarding of incidents, requests, and changes
Provide IT/SI/Telco support and remote IT support using DTM for clients with managed services
Monitor registered tickets (incidents/requests/changes) to ensure compliance with established SLAs

Requirements:

Proven technical experience in troubleshooting and resolving IT-related issues, with a minimum of 2 years
Advanced user knowledge of Linux and/or Windows operating systems
Proficiency in Windows 7/10/11 and hardware
Experience using Active Directory
Familiarity with remote access tools
Knowledge of mobile devices
Ability to communicate in English (mandatory)
Availability for rotating shifts 23h x 7, between 8am-11pm

Additional Information:

Job Posted:
May 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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