Service Desk Analyst, Inetum

Service Desk Analyst

Inetum

Location:
Portugal, Covilhã

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Ensure the Service Desk service, provide IT support, and monitor tickets to ensure compliance with SLAs using tools like CRM One, CA SD, and HP SM. Work remotely for clients and provide efficient troubleshooting and resolution.

Job Responsibility:

Ensure the Service Desk service using various registration tools such as CRM One, CA SD, and HP SM, among others, for handling, troubleshooting, resolution, or forwarding of incidents, requests, and changes
Provide IT/SI/Telco support and remote IT support using DTM for clients with managed services
Monitor registered tickets (incidents/requests/changes) to ensure compliance with established SLAs

Requirements:

Proven technical experience in troubleshooting and resolving IT-related issues, with a minimum of 2 years
Advanced user knowledge of Linux and/or Windows operating systems
Proficiency in Windows 7/10/11 and hardware
Experience using Active Directory
Familiarity with remote access tools
Knowledge of mobile devices
Ability to communicate in English (mandatory)

Additional Information:

Job Posted:
May 21, 2025

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.