Service Delivery Team Lead, Citi

Citi

Location:
Turkey, Istanbul

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Identity Access Management Information Security Administration Service Delivery (IAM ISA SD) is a global organization within Citi responsible for managing entitlement and provisioning of access for internal and external Citi stakeholders. The role involves leading a team responsible for access control and compliance, as well as risk management and customer service.

Job Responsibility:

Develop and drive a high-performance team by recruiting the right skills sets for the team and conducting regular one-on-one meetings with each full-time staff member
Ensure appropriate training is provided to the team
Encourage personal development plans and deliver specific ongoing feedback at every opportunity
Ensure that all management related tasks are executed in the managed team in accordance with Citi policies and procedures
Implement established procedures, policies and audit guidelines defined by the IAM ISA SD organization
Utilize key information security administration tools
Ensure adherence to pre-assigned SLO requirements for designated requests
Manage risk and risk controls by analyzing the root cause of security issues, impact to business, and required corrective actions
Interface with business managers, end-users, and technical staff for provisioning access
Collect and analyze evidence to coordinate with internal/external compliance and auditing agencies / officials
Execute client interactions with clear, concise terms while adhering to the IAM ISA SD Customer Service Guidelines
Support complex bulk customer requests for comparable granting of entitlements
Create, maintain, and perform annual review of PCM documents associated with specific systems assigned
Maintain excellent availability to achieve strong results
Ensure maintenance of established access is kept up to date and active
Partner with IAM/Local leadership to ensure operational needs are met for risk & control, reengineering, employee engagement and financial controls
Develop communication and diplomacy skills to exchange potentially complex/sensitive information

Requirements:

4+ years’ experience in Identity and Access Management environment (ISA provisioning, compliance reviews, incident/change management or related IS field) is an advantage
Technical experience in security administration supporting a large user environment
Solid understanding of industry standard security practices desirable
Good command of English language (both verbal and written) as role requires team representation in global environment
Ability to work independently and without any influence from manager
Ability to manage multiple efforts and adjust priorities with evolving work efforts
Strong people management skills focusing on development and growth of team
Analytical and detail oriented
Proven use of discretion and judgment given the subject sensitivity of the work data
Strong communications skills

Nice to have:

Bachelor's degree or higher desired or the candidate should have proven equivalent work experience
SSCP/CISSP/ITIL/PMP/Citi Lean certificate is an advantage

What we offer:

Best-in-class benefits
Opportunities to deepen the knowledge of the special characteristics of a multinational company
Opportunity to develop the individual’s project management skills

Additional Information:

Job Posted:
May 03, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Service Delivery Team Lead