Service Delivery Analyst Job at WILLIAM GRANT & SONS (Cumbernauld)

Information Security Administration Service Delivery Senior Analyst

The Identity and Access Management (IAM) Information Security Administration (IS...

Location

Hungary , Budapest

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ years’ experience in an Information Security Administration environment (ISA provisioning, compliance reviews, incident/change management handling security engineering or related IS field) is desirable
Bachelor's degree or higher desired or the candidate should have proven equivalent work experience
Technical experience in security administration supporting a large user environment
Solid understanding of industry standard security practices desirable
knowledge of programming languages preferred
Spanish language (both verbal and written) is required
Good command of English language (both verbal and written)
Advanced proficiency with Microsoft Office tools and software
SSCP/CISSP/ITIL/PMP/Citi Lean certificate is an advantage
Be able to work independently and without any influence from manager

Job Responsibility

Provide customer service support and collaborate with other groups within the business and throughout Citi
Initiate process changes and improvements based on Lean methodology
Aid in guiding complex projects, utilizing pertinent tools and methodologies
Coach others, identifying development needs and resources to reach stretch capabilities
Able to handle simple thru complex, multi-tiered escalations, problems by utilizing key information security administration practices, policies and providing excellent customer service
Lead to resolve severity escalations and responsible for the team to identify root cause and create corrective action plan(s) as necessary
Create, track and complete Specific, Measurable, Achievable, Relevant, and Time-Bound (SMART) goals for projects and initiatives
Utilize complex Microsoft Office tools to create links between workflows with different formats
Advocate for change initiatives, and overcome resistance through an in-depth understanding of complex change theory
Communicate the need for change, involve stakeholders in the change process and apply change theory to complete successful adoption

What we offer

Cafeteria Program
Home Office Allowance (for colleagues working in hybrid work models)
Paid Parental Leave Program (maternity and paternity leave)
Private Medical Care Program and onsite medical rooms at our offices
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Flexible work arrangements to support you in managing work - life balance
Career progression opportunities across geographies and business lines

Fulltime

Project Delivery Analyst

As Project Delivery Analyst, you will work autonomously supporting Project Deliv...

Location

United Kingdom , Nottingham

Salary:

Not provided

InspHire

Expiration Date

Until further notice

Requirements

Strong communication skills
Customer service focused
Demonstrable experience in customer service
Problem-solving

Job Responsibility

Adhere to the PSG Ways of Working at all times
Conduct installations and server migrations as requested
Conduct PSG activities as requested by the Head of Professional Services
Attend site if it were deemed necessary
Manage open cases in line with team KPI’s
Ensure all project support is conducted in a professional and timely manner
Provide support and guidance for other departments as required
Utilise correct tools and processes as defined by the Head of Professional Services

Fulltime

Service Delivery Manager - Managed Security

HPE Operations is our innovative IT services organization. It provides the exper...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

5+ years of experience in managed security services, cybersecurity delivery management, or IT service management
Proven track record of managing complex client relationships and delivering managed services
Experience working with Security Operations Centers (SOC) or MSSPs is highly desirable
Should have managed a team of Cyber Security engineers including SIEM, Vulnerability, IAM, HSM, etc
Experience in at least 3 of the below products is desirable: Microsoft Sentinel with Copilot, Microsoft Defender including VA, Thales HSM & Cipher Trust Manager, CyberArk PAM, Nexus Smart ID

Job Responsibility

Oversee the end-to-end delivery of managed security services, such as threat monitoring, incident response, vulnerability management, endpoint protection, and other cybersecurity services
Ensure services are delivered in compliance with Service Level Agreements (SLAs) and established security frameworks (e.g., NIST, ISO 27001)
Monitor and measure the performance of managed security services, identifying areas for improvement and ensuring high-quality service delivery
Manage and coordinate teams responsible for delivering managed security services, including security analysts, engineers, and consultants
Collaborate with internal teams (e.g., SOC, engineering, compliance) to ensure seamless service delivery and resolution of client issues
Provide leadership, guidance, and support to team members, fostering a culture of accountability and continuous improvement

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Reference Data Services Analyst

The Reference Data Services Analyst 2 is a developing professional role. Applies...

Location

Colombia , Bogotá

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

0-2 years of relevant experience in client/counterparty/account data management within a global financial services organization
Good awareness of client needs/expectations
Financial services related qualifications (e.g. IAQ or similar)
Bachelor's/University degree or equivalent experience

Job Responsibility

Day to day oversight and contribution to creation and maintenance of customer accounts, security and pricing data within multiple systems across multiple teams
Identify opportunities for improvements to quality of data and client service levels
Acts as backup for manager
Provides direction and guidance to team, evaluating performance, making recommendations and identifying training requirements
Responsible for the successful management and delivery of project initiatives and for the supervision of junior staff to ensure delivery of their tasks which contribute to the projects
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup

Fulltime

Service Desk Analyst

The Technical Service Desk Analyst provides front-line technical support to inte...

Location

United States

Salary:

Not provided

Beacon Technologies

Expiration Date

Until further notice

Requirements

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
1–3 years of experience in a technical support or service desk role
Strong knowledge of Windows and/or macOS operating systems, Microsoft 365, and common enterprise applications
Familiarity with Active Directory, Exchange, VPNs, and remote desktop tools
Basic understanding of networking fundamentals (DNS, DHCP, TCP/IP)
Excellent problem-solving, communication, and time management skills
Customer-focused

Job Responsibility

Serve as the first point of contact for all IT-related issues via phone, email, chat, or ticketing system
Diagnose and resolve hardware, software, and network problems for desktops, laptops, mobile devices, and peripherals
Manage and prioritize tickets in the IT Service Management (ITSM) system, escalating complex issues to higher-level support when necessary
Support account administration tasks including password resets, access requests, and group policy updates in Active Directory and other enterprise systems
Install, configure, and maintain end-user hardware and software, ensuring compliance with organizational standards
Provide remote and onsite support for users across multiple locations
Document issues, troubleshooting steps, and resolutions within the ticketing system to build the organization’s knowledge base
Assist with IT onboarding/offboarding, ensuring proper setup and access for new hires and departing employees
Participate in system upgrades, patch management, and scheduled maintenance activities
Contribute to process improvement initiatives aimed at enhancing service delivery and customer satisfaction

What we offer

career advancement opportunities
extensive training
excellent benefits including paying for health and dental premiums for salaried employees

Fulltime

Technical Service Desk Analyst

The Technical Service Desk Analyst provides front-line technical support to inte...

Location

United States

Salary:

Not provided

Beacon Technologies

Expiration Date

Until further notice

Requirements

Associate or bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience)
1–3 years of experience in a technical support or service desk role
Strong knowledge of Windows and/or macOS operating systems, Microsoft 365, and common enterprise applications
Familiarity with Active Directory, Exchange, VPNs, and remote desktop tools
Basic understanding of networking fundamentals (DNS, DHCP, TCP/IP)
Excellent problem-solving, communication, and time management skills
Customer-focused

Job Responsibility

Serve as the first point of contact for all IT-related issues via phone, email, chat, or ticketing system
Diagnose and resolve hardware, software, and network problems for desktops, laptops, mobile devices, and peripherals
Manage and prioritize tickets in the IT Service Management (ITSM) system, escalating complex issues to higher-level support when necessary
Support account administration tasks including password resets, access requests, and group policy updates in Active Directory and other enterprise systems
Install, configure, and maintain end-user hardware and software, ensuring compliance with organizational standards
Provide remote and onsite support for users across multiple locations
Document issues, troubleshooting steps, and resolutions within the ticketing system to build the organization’s knowledge base
Assist with IT onboarding/offboarding, ensuring proper setup and access for new hires and departing employees
Participate in system upgrades, patch management, and scheduled maintenance activities
Contribute to process improvement initiatives aimed at enhancing service delivery and customer satisfaction

What we offer

career advancement opportunities
extensive training
excellent benefits including paying for health and dental premiums for salaried employees

Fulltime

WFM Service Delivery Manager

As Workforce Management Service Delivery Manager for our Contact Centre Operatio...

Location

Switzerland , Bern

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Experience in an insurance services call/contact centre
Minimum 3+ years experience in Workforce Management
Proven management and leadership experience
Ability to work in a fast-paced environment and adapt to changing priorities
Proficiency in Microsoft Office products (Excel, Word, PowerPoint)
Strong knowledge of telephony/call routing and workforce management platforms (CC Math / Verint advantageous)
Understanding of cross-business workforce management practices
Experience leading or supporting project initiatives
Excellent communication skills
Experience in business analysis, reporting, problem identification, resolution, and root cause analysis

Job Responsibility

Lead and manage a team of scheduling and intra-day analysts, fostering a collaborative and high-performance culture
Develop strategies and processes to build a self-sufficient tactical workforce management function that collaborates effectively with partners and stakeholders
Regularly review and update delivery plans, making recommendations to strategic planning function and senior leadership for effective execution in operations
Serve as the primary point of contact for short term/real-time operational issues, communicating with functional leads and other stakeholders to resolve issues promptly
Oversee workforce management functions, coordinating process improvement and business functions to support the overall business strategy
Foster a culture of continuous improvement by evaluating processes, identifying areas for enhancement, and implementing innovative solutions
Foster a development culture that mutually meets the business requirements and individual career goals
Oversee procedure and policy documentation, including real-time playbook documentation
Perform additional duties as assigned to support the contact centre’s objectives

What we offer

Large variety of courses and targeted development programs
International mobility and career progression
Work Well programs for health and wellbeing
Flexibility in planning and arranging for a better work-life balance

Fulltime

Delivery Support Analyst

Develops, implements and utilizes processes and tools to enable the sales life-c...

Location

Mexico , Mexico City

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's in Business Management or equivalent
Typically 0-2 years experience
Experience or understanding of data collection and analysis tools and software packages
Experience in customer service, credit, banks, assistant, etc.
Good analytical, statistics and problem solving skills
Basic understanding of business and sales operations processes and practices
Good written and verbal communication skills
Mastery in English and local language

Job Responsibility

Assists with designing and implementing portions of processes and tools to provide sales forecasting, analytics and metrics, quotes and pricing, order management, invoicing, and operations support for a customer segment or business unit
Collects, consolidates, and charts data from sales and process results for assigned portions of operations areas to identify trends and issues
Responsible for generating manual invoices and making contract changes after recognition (such as correcting start dates and general information)
Implements specified changes to processes and tools to improve performance and efficiency
Develops understanding of internal and external relationships with stakeholders for process and tool expectations and needs

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment

Fulltime

Service Delivery Analyst

WILLIAM GRANT & SONS

Location:
United Kingdom , Cumbernauld

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 06, 2026

Expiration:
January 20, 2026

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