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This role focuses on ensuring seamless communication between customers and field service technicians while coordinating schedules, materials, and documentation. As a Contract to permanent position, this opportunity allows you to grow within the construction and contractor industry, contributing to essential fire protection and life safety services.
Job Responsibility:
Schedule service technicians for jobs and maintain clear communication with both customers and technicians regarding timelines
Coordinate procurement and delivery of equipment and materials needed for various projects
Monitor and document service activities to ensure compliance with industry standards and customer requirements
Address customer concerns promptly and work towards resolving issues effectively
Assist with job costing by tracking technician hours and materials used for each project
Prepare accurate job records for invoicing and ensure documentation is submitted to relevant authorities
Recommend equipment updates or purchases based on client needs and industry advancements
Optimize technician routes to improve efficiency, reduce travel time, and minimize costs
Support the Service Manager with job quotes and scheduling adjustments as necessary
Ensure recurring services are scheduled appropriately to maintain code compliance
Requirements:
Proven experience in administrative coordination or a similar role, preferably within the construction or contractor industry
Strong proficiency in scheduling, calendar management, and project coordination
Excellent communication skills for answering inbound calls and liaising with clients and technicians
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Familiarity with documentation processes and software platforms for tracking job details
Experience in high volume calls and fast turnaround times
Detail-oriented with the ability to ensure accuracy in job costing and compliance requirements
Problem-solving skills to address customer concerns and adapt to changing project needs
What we offer:
medical, vision, dental, and life and disability insurance