Service Coordinator, Aruma

Aruma

Location:
Australia, Warabrook

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We're hiring a Service Sales Team Member at our Warabrook office. In this front-line role, you'll provide outstanding customer service, manage inbound inquiries, and ensure they're directed to the right teams. You’ll also support our Business Development team by capturing and progressing customer information—helping us continue delivering human-rights-focused, customer-centric service. The role is dedicated to offering high-quality service to ensure optimal customer experiences.

Job Responsibility:

Champion a person-centred approach, embedding customer goals in all interactions and decisions
manage and direct all enquiries to the appropriate team within Aruma
handle support service enquiries with a customer-first, solution-focused mindset
respond to customer queries professionally and within agreed timeframes
capture and track support requests, aligning with relevant Lines of Business
provide accurate information on Aruma’s services, NDIS, and regional operations
ensure an exceptional customer experience for both new and existing clients
escalate feedback and complaints promptly to the Service Sales Team Lead
collaborate with the BD team on meet-and-greet coordination and follow-ups
generate reports as required using established reporting tools
proactively identify and support the implementation of process improvements
assist in preparing reports, presentations, and administrative tasks
maintain accurate records and timely responses for all enquiries
support team goals through collaboration and continuous improvement
contribute to organisational projects and strategic working groups
partner with BD team to uncover opportunities and address engagement barriers.

Requirements:

Hold a formal qualification in Office Administration or a related discipline (e.g. Business Administration)
ability to demonstrate advanced administration skills with proven experience managing documentation, data entry, scheduling, and support functions
brings a strong background in customer service, ideally within fast-paced, high-volume call centre environments
skilled in handling diverse customer inquiries with professionalism, efficiency, and empathy
adept at multitasking, able to engage in clear, confident conversations while simultaneously capturing accurate notes and system updates
comfortable using a range of business systems and technologies to support service delivery and workflow management
current unrestricted Australian driver's licence
hold current or willingness to obtain relevant regulatory requirements (as per role and/or State) including a Working with Children’s Check and NDIS Worker Screening Check.

What we offer:

Competitive Salary Package: Be rewarded for your hard work with an attractive salary, plus a phone and laptop
salary packaging: Increase your take-home pay. Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free
continuous learning opportunities: Work alongside industry-leading professionals who are dedicated to helping you excel and advance your career
work-life balance: Enjoy the freedom to create a flexible schedule that fits your lifestyle, with options that put you in control
supportive team environment: Focus on what you do best, with strong operational and administrative support behind you every step of the way
incredible perks: Fitness Passport and confidential counselling through our Employee Assistance Program, we take care of our team
a culture like no other: Be part of a vibrant, positive work environment filled with team-building activities and a strong sense of community.

Additional Information:

Job Posted:
July 07, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Service Coordinator