Service Business Manager

• Partner with the Account Manager to understand the customer and/or Partner service needs and craft relevant service solutions
• Achieve the sales target and monitor revenue streams for the assigned territory, in Maintenance New Business and Renewals, Advanced Services, Professional Services, Educational Services and Subscriptions
• Responsible for forecasting services sales achievement periodically
• Communicate the Customer Experience area value proposition to end customers and partners
• Own the services sales outcome and negotiate directly as required with Partners and end customers
• Liaise with the service delivery functions to tailor the best solution for customers/partners
• Accountable for services opportunity management, ensuring pipeline hygiene and regular updates on CRM and reporting systems
• Responsible to maximise long-tail sales achievement by driving alignment with the chosen outsourced partners
• Interact with the sales teams to drive on time renewals and maintenance at point of product sale
• Evangelize the services portfolio strategy, goals, objectives to the sales and partner teams
• Assist the sales organization on large RFQ/RFP bids by owning and driving the services solution part and response
• Develop and own the service account plan aligned with the overall account plan strategy
• Establish and continuously develop relationships with the largest partners and customers in the sector
• Support Marketing leadership to structure the service campaigns
• Support Services PLM in the development and positioning of innovative service programs
• Participate in Operational/Business Reviews for delivery of support and services in region
• Acts as an escalation point for the Sales Organization and the Partner ecosystem for customer satisfaction issues
• Support the handover of the services sold to the relevant delivery organizations

• University or Bachelor's degree preferred
• Demonstrated achievement of progressively higher quota, diversity of business customer and higher level customer interface
• Detailed knowledge of key customer types or customers on given products
• Typically 3-5 years of experience in specialty sales
• Excellent listening and communication skills
• In depth knowledge about product, service, solution and differentiators between own offerings and competitor's offerings
• Technical background about HPE solutions and relevant technology is a plus
• Applies specialized technical product, service and solution knowledge in working with account teams to screen and prioritize multiple leads for feasibility
• Use knowledge in specialty, and consultative selling skills, to proactively help customers with making IT business decisions
• Maintain knowledge of industry trends, associated solutions, and key partner/ISV solutions
• Ability to establish strong and solid relationships with both internal (account teams) and external customers (account teams) and partners
• Proven services sales skills, both in person and virtual
• Business Development mindset
• Ability to sell alongside the Product and Channel sales forces
• Knowledge of the corresponding market vertical in which the SBM will operate
• Negotiation and objection handling skills
• Good Presentation skills

Technical background about HPE solutions and relevant technology is a plus

• Health & Wellbeing benefits
• Personal & Professional Development programs
• Unconditional Inclusion environment