Service and Warranty Supervisor

• Conduct and perform New Home Service & Warranty Inspections
• Preparation of inspection reports and service requests
• Identify, assess, and resolve building defects
• Liaise with relevant stakeholders including customers, suppliers, and trades
• Support and assist Service and Warranty admins and Technicians
• Provide quality customer experience & focus
• This role would service the Northern and Western Suburbs

• Proven experience from a Service & Warranty function (Maintenance)
• Sound knowledge of VBA guidelines and construction process
• Well-rounded skillset
• Ability to work autonomously as well as in a team environment
• CERT IV in building and construction is highly regarded
• Australian Drivers License
• You bring a positive attitude to every interaction
• You stay calm and professional, even when handling unhappy customers
• Your communication skills are top-notch, clear, confident, and compassionate
• You’ve got a charismatic personality that can turn tough conversations into positive experiences
• You’re resilient and comfortable dealing with challenging customer interactions regularly

CERT IV in building and construction is highly regarded

• Fully maintained company Vehicle
• Mobile Phone, Fuel Card, E-Tag Provided
• Weekly team catch-up's and coffees so you never feel like your alone
• Awesome team and a down to earth leader
• A growing building company with a huge pipeline of work
• Our company events are second to none
• Opportunities to grow within the organisation