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We’re building a new franchised auto repair shop and are looking for a strong Service Advisor to be the face of the operation. This role is perfect for someone who connects easily with customers, communicates clearly, and takes pride in running an organized, efficient service counter. You’ll work closely with technicians and the General Manager to keep the shop flowing, customers informed, and work moving efficiently from write-up to delivery.
Job Responsibility:
Greet customers, listen to concerns, and clearly explain repair needs
Write accurate estimates and repair orders
Communicate with technicians to manage workflow and expectations
Keep customers updated throughout the repair process
Ensure repairs are completed on time and to shop standards
Maintain organized service documentation and records
Support a positive, professional customer experience every day
Requirements:
Experience as a Service Advisor or Service Writer in auto repair
Strong communication and listening skills
Ability to stay organized and calm in a fast-paced shop
Comfort using shop systems, POS, and service software
Pride in customer service and personal accountability