Service Advisor

• Handling enquiries and booking vehicles into the workshop
• Understanding customer needs and explaining required work clearly
• Providing accurate cost estimates and realistic timescales
• Organising courtesy cars where necessary
• Liaising closely with Technicians throughout the day
• Keeping customers updated on progress
• Gaining authorisation for any additional work
• Preparing invoices and ensuring a smooth collection experience
• Delivering a positive, professional service both face‑to‑face and over the phone, ensuring customers receive clear communication at every stage

• Confident, organised, and customer‑focused
• Strong communication skills and a calm, supportive manner
• Ability to promote products and services in a helpful, non‑pressured way
• Experience using Kerridge / ADP Autoline / Keyloop (CDK Drive) is an advantage
• A full UK manual driving licence (allowing you to drive both manual and automatic vehicles) is essential, as occasional movement of customer and courtesy vehicles is required
• A proven background as a Service Advisor, Service Booking Advisor, or Service Receptionist in a franchised dealership environment is required

Experience using Kerridge / ADP Autoline / Keyloop (CDK Drive) is an advantage

• Pension scheme with life assurance
• Staff discounts on vehicles, parts, servicing, and accessories
• Access to our company loan car scheme
• Share Incentive Scheme
• Mortgage and pension advice seminars
• Excellent manufacturer training and clear career development opportunities
• Cycle to Work scheme, including e‑bikes
• Discounted gym membership
• Enhanced Maternity and Paternity policies
• Eye test voucher scheme
• 33 days’ annual leave including Bank Holidays (option to buy or sell additional days)
• Monthly Service Advisor bonus scheme
• Additional commission on Service Plans