Service Administrator

• Provide customers with a competent and accessible first point of contact
• Arrange all call outs and maintenance visits for 12 Engineers across the UK
• Ensure that customers are kept informed of service progress
• Providing RAMS
• Working with client portals and completing client forms eg PQQ's
• Liaise with technical support in relation to faults to see if the fault can be rectified over the phone or if an engineer is required
• Liaise with engineers on day-to-day jobs progress to ensure all visits are being met
• Passing invoice requests to accounts
• Reporting at weekly service meeting
• Providing holiday cover for Service and Stock Co-ordinator
• Ad hoc project work as required
• Use of company systems as required (Accounts and Project Management)

• Experience scheduling Engineers
• Excellent Geographical knowledge of the UK
• Excellent telephone manner
• Competent IT user - experience of MS Office and Sage 50 desirable

Experience of MS Office and Sage 50

• Modern offices
• 25 days annual leave plus a day off for your Birthday