Service Account Officer, Citi

Service Account Officer

Citi

Location:
United Arab Emirates, Dubai

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Service Account Officer position at Citi focusing on client account relationship management, customer service activities, and ensuring compliance with banking regulations while driving the bank's digitization strategy.

Job Responsibility:

Client Account Relationship Management, review customer needs and pro-actively engage with the customer to validate the understanding of the needs and provide resolution based on customer needs
Execute day to day customer service activities while ensuring adherence to Citi's policies and guidelines
Advise CG customers to enrich the relationships by mobilizing additional funds and to be able to buy products/services
Review product penetration for the assigned client base, identify potential CG customers who can be sold tailored products to enhance product penetration
Ensure coverage of all the relationships through customer engagements
Ensure compliance with KYC/AML and other compliance norms
Drive Bank's digitization strategy by actively preparing clients to be digitally equipped
Assess risk when business decisions are made and drive compliance with applicable laws, rules and regulations

Requirements:

3-5 years of relevant experience
Customer Service experience
Proficient knowledge of basic bank products such as deposit accounts, credit cards, time deposits
Effective written and verbal communication skills
Influencing and relationship management skills
Quick learner, self-starter, and should be able to take initiatives
Good team player and should be able to work well with cross functional teams
Matured personality with a high-level of initiative, self-driven, good time management and work integrity

Nice to have:

Customer Service experience
Proficient knowledge of basic bank products such as deposit accounts, credit cards, time deposits

Additional Information:

Job Posted:
August 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.