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Marriott Hotels aim to elevate hospitality, offering thoughtful and forward-thinking service. As a server at JW Marriott Marco Island Beach Resort, provide exceptional service that aligns with the rich legacy of the brand. Training, development, and holistic well-being programs are key aspects of this job.
Job Responsibility:
Serve food courses and alcoholic beverages to guests
Set tables
Communicate with the kitchen regarding orders and special requests
Record transaction in MICROS system at time of order
Check in with guests to ensure satisfaction
Maintain cleanliness of work areas and dining materials
Complete closing duties
Present check to guest and process payment
Welcome and acknowledge guests
Address guest service needs
Ensure adherence to quality standards
Follow company safety standards and procedures
Develop and maintain positive working relationships
Assist individuals with disabilities
Move, lift, carry, push, pull, and place objects as instructed
Requirements:
Serve food courses and alcoholic beverages to guests
Set tables according to type of event and service standards
Answer questions on menu selections
Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
Record transaction in MICROS system at time of order
Check in with guests to ensure satisfaction with each food course and/or beverages
Maintain cleanliness of work areas, china, glass, etc.
Complete closing duties
Present physical and accurate check to guest and process payment
Follow all company and safety and security policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information and protect company assets
Welcome and acknowledge all guests
Anticipate and address guests' service needs
Assist individuals with disabilities
Speak with others using clear and professional language
Develop and maintain positive working relationships with others
Support team to reach common goals
Listen and respond appropriately to the concerns of other employees
Ensure adherence to quality expectations and standards
Read and visually verify information in a variety of formats
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance
Grasp, turn, and manipulate objects of varying size and weight
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
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