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The premium server provides exceptional guest service while working collectively and efficiently in the premium environments throughout the venue. All servers should be knowledgeable of the food and beverage offerings available throughout the venue.
Job Responsibility:
Acquaints guests with menu items, promotes food and beverage specials, and uses suggestive selling techniques to upsell items when applicable
Verifies proper I.D. for all alcoholic beverage transactions and responsibly serves all patrons in accordance with Pennsylvania’s RAMP standards
Ensures all food and beverage meet quality standards
Delivers food and drinks to the correct tables in a timely manner
Possesses knowledge of the food and drink menu and provides detailed descriptions of delivered food products when needed
Supports the service staff by clearing/cleaning tables and running food
Works as a team with fellow associates and other service departments within venue
Uses the POS system (Appetize) to run tabs and process payments
Operates with a focus on personal service and attention to detail to ensure guest satisfaction
Performs opening, closing, and side work duties as assigned by Supervisors and Managers
Shows flexibility by rotating to other service locations when necessary
Requirements:
Ability to deliver food and drinks to tables in the premium areas and VIP clubs throughout the venue
Experience working in a fast-paced high-end club, or restaurant preferred
Must be at least 18 years of age
High school diploma or equivalent
Must be able to read, speak and write English in order to communicate with staff and guests
Ability to work all venue events and maintain a flexible schedule to meet service demand levels, including extended hours, days, nights, weekends, and holidays
Ability to work in an open aired environment during all climate conditions
Must be punctual and dependable
Must maintain personal hygiene and a well-groomed appearance in accordance with company and venue standards
Must have sufficient mobility to perform assigned production tasks including constant standing, reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time
Ability to lift and transport items weighing 10-30 pounds, occasionally 50 pounds
Basic knowledge of food and beverage preparations, service standards, guest relations and etiquette preferred
Ability to effectively listen and take direction from management
Ability to work under pressure and multitask in a fast-paced, team-oriented setting
Must meet state and local health requirements for food handlers and alcoholic beverage services
Required – RAMP certification (can be provided by Legends upon hiring if necessary)
Nice to have:
Experience working in a fast-paced high-end club, or restaurant preferred
Basic knowledge of food and beverage preparations, service standards, guest relations and etiquette preferred