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As a Server Management Consultant, you will be responsible for server installation, maintenance, and troubleshooting in a fast-paced environment. You will deliver 3rd level technical support, manage cloud operations, and ensure compliance with ITIL processes. The role requires strong Linux OS operations and knowledge of hypervisor technologies. Immediate start is preferred.
Job Responsibility:
Deliver 3rd level technical support in compliance with customer SLAs
Daily Compute operations (Events/Incidents/SR/CR/RCA ..) following ITIL processes
Server installation, maintenance, monitoring, decommission and special configurations beyond automated tasks
Storage Operations based on netapp-nfs
Package/repository management and OS image maintenance
Patch Management using BladeLogic Automation
Server related Monitoring/Alert configuration and rollouts
Performance tests and analysis
Root Cause Analysis for customer incidents
Service/Task documentation, testing, quality management and knowledge transfer
assist 2nd level technical support in complex tasks
willingness to participate in an OnCall setup which may include weekends or public holidays if required by the project
Requirements:
Overall 3 – 6 years’ Experience in Server Management Administration (Linux)
Experience in Server (physical/VM) installation, maintenance & decommissioning
Profound Linux OS operations experience
Knowledge in hypervisor operations (XEN and VMware)
To have good knowledge in LVM, DNS, LDAP and IPTables
To have good troubleshooting skills in server down situation
Knowledge in physical server management
Additionally, associate level knowledge in at least one public cloud landscape (AWS, Azure, GCP)
Basic knowledge in automation tools and (e.g. chef) and scripting (e.g. bash, Perl)
Able to provide knowledge transfer from certain technology areas towards 2nd level technical support
Nice to have:
Additionally, knowledge/experience in using GitHub and Jira would be beneficial
Any experience in monitoring with Prometheus on docker setup and/or ELK stack would be beneficial (not mandatory)
Any knowledge for central infrastructure services is recommended and highly beneficial (Security Groups/RPM/Rsync/Mail/Active Directory/Chef automation/Nagios/repository management/Monitoring)