Senior Wireless Technical Support Engineer, Hewlett Packard Enterprise

Senior Wireless Technical Support Engineer

Hewlett Packard Enterprise

Location:
United States, San Jose

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

101900.00 - 234500.00 USD / Year

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Job Description:

Join HPE and help redefine what’s possible in networking. We’re forming a new team focused on Enterprise Wireless and Wired Networks, with potential for growth into a future leadership role.

Job Responsibility:

Triage and resolve customer support escalations
Deliver fast, high-quality responses and experiences
Build and maintain Layer 2/3 network testbeds
Reproduce customer issues and file bug tickets
Analyze logs and identify root causes
Collaborate with developers to drive solutions
Provide updates in meetings and discussions

Requirements:

Strong Layer 2/3 Networking knowledge
Familiarity with 802.11 Wi-Fi standards
Juniper Router & Switch certifications (a plus)
BA/BS/MS in EECS or related field
5–8 years of hands-on experience
U.S. Citizenship required due to federal export-control regulations

Nice to have:

Juniper Router & Switch certifications

What we offer:

Health and wellbeing benefits
Career development programs
Inclusive work environment

Additional Information:

Job Posted:
September 30, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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