Senior VIC Advisor

• Responsible for development, further growth, and retention of top-tier VIC Clientele
• A focus on overall increase in number of Elite Clientele as well Elite spending
• Provide exceptional client service and after-sales support to every boutique visitor
• Exhibit a passion for understanding and anticipating client needs
• Active recruitment of new VIC clientele through local market activations and events
• Build and manage a dynamic client book to drive proactive growth in sales
• Responsible for building and managing an individual consignment and stylist business
• Consistently exceed individual sales and KPI targets
• Demonstrate expertise in curating personalized, versatile, and timeless wardrobes
• Demonstrate a transparent and genuine approach with clients
• Maintain clear, professional, and respectful communication
• Provide training support to team members as needed
• Effectively use all available tools and resources to optimize business opportunities
• Proactively support and collaborate with both front and back-of-house teams
• Adhere to all company policies, procedures, and operational guidelines

• Minimum 3-5 years experience in luxury retail or hospitality
• Established client book targeting clients within the local market
• Proven experience providing exceptional service in luxury retail, customer service, or hospitality environments, ideally within fashion and accessories
• A collaborative team player
• Excellent interpersonal skills
• Thorough understanding and passion for luxury and fashion
• Extensive experience servicing high-net worth and demanding clientele
• Excellent verbal and written communication skills as well as organizational skills
• Must be able to work with highly confidential information
• Personal presentation of the highest standards
• Business-minded with an entrepreneurial spirit
• High energy and a strong work ethic
• Adaptable and comfortable with technology
• Excellent written, verbal, and listening skills in English and the local language
• Embrace change as an opportunity for growth
• Some travel required

Additional languages are an asset

• medical
• dental
• vision
• short and long-term disability
• various paid time off programs
• employee discount/perks
• a retirement plan with employer contributions