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Senior Vendor Relationship Manager

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Robinhood

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Location:
United States , Chicago ▼

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Category:
Finance

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Contract Type:
Not provided

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Salary:

128000.00 - 150000.00 USD / Year
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Job Description:

Join us in building the future of finance. Our mission is to democratize finance for all. The Global Outsourcing team, part of Robinhood Platform Shared Services, is on a mission to drive operational excellence across our vendor landscape! We manage performance and partnerships across our network of contact center service providers that support key Robinhood functions like Customer Experience, Financial Crimes, Fraud, Account Operations, and Credit. As a Senior Vendor Relationship Manager, you will take ownership of vendor performance outputs and cross-functional stakeholder relationships. You’ll drive program operations, manage key metrics, coordinate strategic initiatives, and serve as a crucial link between internal business teams and outsourced service partners.

Job Responsibility:

  • Lead performance management for third-party service partners, ensuring alignment with KPIs, SLAs, and contract terms
  • Coordinate with cross-functional teams—Workforce Management, Business Analytics, L&D, QA, Compliance, and Finance—to support operational enhancements
  • Analyze vendor data and financial performance to identify insights and drive improvements
  • Partner with internal stakeholders and vendor teams to manage escalations, performance issues, and continuous improvement initiatives
  • Document business operations and support the implementation of new programs and processes
  • Travel internationally up to 30% of the time to support vendor oversight and business operations

Requirements:

  • Bachelor’s degree or equivalent practical experience
  • 4+ years of experience in BPO vendor management within customer support or operations, preferably in tech or financial services
  • Proven ability to manage multiple vendors and business lines simultaneously
  • Strong data analysis and reporting skills
  • proficient in Google Suite
  • Demonstrated success working cross-functionally in fast-paced, performance-driven environments
  • Experience with contact center metrics, forecasting, and operational planning
  • Excellent communication and stakeholder management skills
  • Flexible, self-starting, and solutions-oriented with a customer-first mindset

Nice to have:

  • Trust & Safety or Financial Crimes experience
  • Lean/Six Sigma certification
  • FINRA licenses (Series 7, 63, 9/10, or 24)
What we offer:
  • Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
  • 100% paid health insurance for employees with 90% coverage for dependents
  • Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more
  • Employer-paid life & disability insurance, fertility benefits, and mental health benefits
  • Time off to recharge including company holidays, paid time off, sick time, parental leave, and more
  • Exceptional office experience with catered meals, events, and comfortable workspaces

Additional Information:

Job Posted:
December 11, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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