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We're seeking a Senior UX writer (contractor, remote) to help us craft how travelers experience KAYAK through language. If you excel at crafting clear, consistent, and useful copy that puts the traveler first, let's talk!
Job Responsibility:
work mainly with our product marketing & UX teams
craft and optimize product copy: write thoughtful, traveler-first messaging across web, app, and email, keeping tone, clarity, and consistency top of mind
focus areas might include features like Trips, Explore, Flex Dates, and Price Alerts
support onboarding and education flows: help guide new travelers through features with tooltips, modals, and walkthrough copy that's as useful as it is human
experiment and test: partner with product marketing and UX research to explore new ways of saying things - and measure what works best
collaborate across teams: work alongside designers, PMs, brand, and localization teams to make sure our messaging travels well
Requirements:
5+ years of proven experience in UX writing or product content design
native-level fluency in English
can adhere and align writing with an established brand tone of voice
a portfolio that shows smart, user-centered copy across digital platforms
experience in travel, e-commerce, or data-rich products is a plus
strong systems thinker - you know how to scale messaging with documentation
comfortable working with data, A/B tests, and UX research insights and crafting easily-followed measurement tracking for results
clear communicator and natural collaborator
self-directed, remote-ready, and good with async workflows
bonus points if you’ve used Figma, Jira, Slack, a CMS, or localization tools
available for 10-20 hours per week with the ability to increase
Nice to have:
experience in travel, e-commerce, or data-rich products
usage of Figma, Jira, Slack, a CMS, or localization tools
What we offer:
global network that includes KAYAK's portfolio brands
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