Senior UX Researcher, Citi

Citi

Location:
United Kingdom, London

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

As a Senior UX Researcher, you will contribute to the development of applications in AML and Sanctions technologies, working alongside UX Design, Product, Compliance, and Engineering teams to integrate research findings and steer product direction based on user research.

Job Responsibility:

Lead a wide variety of research including user interviews, co-creation, journey mapping, usability and concept tests and surveys, ensuring that actionable results are delivered and shared
design and execute research studies that follow research best practices and methodologies
present and communicate research results and recommendations to stakeholder teams and the larger organization when needed
collaborate and share research findings and insights across the organization
provide guidance and rigor around research methodologies and best practices
define relevant metrics for benchmarking and measurement of journeys
integrate research insights with quantitative data to inform deep understanding of client journeys as well as data-driven prioritization
bring innovative approaches and creative thinking to scoping primary research with populations that may be challenging to recruit
understand existing and planned Citi infrastructure and projects, and work on solutions that can be implemented in a timely manner, to make measurable impact
mentor user researchers and designers doing research to grow and scale research capabilities
collaborate with research and design leadership to identify new tools and/or process improvements that drive better alignment and compliance with design systems
apply a positive and constructive attitude to all feedback
work closely with UX designers to ensure they have all the details they need to generate detailed UX designs
keep up to date with the latest UX practices, innovations, and tools
help to support new UX starters in the team
participate in the wider Functions UX community of practice.

Requirements:

Relevant UX research experience in a highly regulated industry and B2B or enterprise setting
extensive hands-on experience leading both qualitative and quantitative research studies across the Design Thinking stages
experience leading and conducting generative and evaluative user research
ability to lead design thinking workshops
creative problem solver comfortable dealing with uncertainty
self-starter with the ability to define goals and strategies
able to combine strategic thinking with pragmatism without sacrificing quality
proactive and positive attitude, with strong attention to detail & analytical skills
outstanding written and oral communication skills
significant experience working with senior stakeholders and engineers
familiarity with research tools e.g EnjoyHQ, Qualtrics, Figma / Figjam
Bachelor’s/University degree.

Nice to have:

Experience with agile methodology
Master’s degree.

What we offer:

Equal opportunity employer
reasonable accommodations for individuals with disabilities
support for employees' well-being.

Additional Information:

Job Posted:
June 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Senior UX Researcher