Senior UX Design Strategist, Citi

Citi

Location:
India, Pune

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

As a Senior UX Designer/Strategist you’ll be contributing and holistically designing digital products across Citi’s Functions Technology Controls Organisation. Working with our Head of Design & UX for Controls and partnering with our Product and Engineering teams, you’ll be applying your extensive skills and experience to create high quality designs in all stages of the UX design process – including research, ideation, wireframing, prototyping, testing and high-fidelity design.

Job Responsibility:

Develop strategic, user-focused digital experiences for multiple key audiences
Identify and create user personas-based key in system users
Work with the Head of Design & UX and Product team to provide direction whenever UX related interaction is needed
Conduct A/B testing and drive efficiencies and change through metric driven findings
Produce UX roadmaps for a variety of B2B, B2C clients
Plan and implement data-driven strategies to help clients reach business goals through deliverables such as content strategy documents and website information architecture
Lead a variety quantitative and qualitative UX research including user interviews, co-creation, journey mapping, usability and concept tests and surveys, ensuring that actionable results are delivered and shared
Present and communicate research results and recommendations to stakeholder teams and the larger organization when needed
Define relevant metrics for benchmarking and measurement of journeys
Design and facilitate Design Thinking workshops that support product strategy / vision
Work in partnership with Product organisation to create user stories and product roadmaps
Mentor and train product and business analyst colleagues to upskill their research capabilities
Be a design lead interfacing with business and engineering organisations for the project and supporting UX designers ensuring the right solutions are created
Work closely with junior UX Designers to ensure they have all the details they need to support the generation of detailed UX designs
Ensure quality and output aligns to Citi’s Design system
Help to support new UX starters in the team
Participate in the wider UX community of practice

Requirements:

10+ years of relevant UX design/UX Research experience
Extensive hands-on experience leading UX design and experience with qualitative and quantitative UX research in a product design environment across the Design Thinking stages
Experience leading and conducting generative and evaluative user research
Must be able to design and facilitate design workshops relating to UX Research, Product visioning (both in-person & remote)
Creative problem solver comfortable dealing with uncertainty
Self-starter with the ability to define goals and strategies
Able to combine strategic thinking with pragmatism without sacrificing quality
Proactive and positive attitude, with strong attention to detail & analytical skills
Outstanding written and oral communication skills
Significant experience working with senior stakeholders and engineers
Bachelor’s/University degree, Master’s degree preferred

Additional Information:

Job Posted:
April 24, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Senior UX Design Strategist