Senior Trust Analyst, Atlassian

Atlassian

Location:
Poland, Gdańsk

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Trust Engagement team is a globally distributed group of risk professionals who are deeply committed to fostering and enhancing customer trust in both our Cloud and On-Premise Products. This team excels by embracing diverse perspectives and leveraging creativity in our engagement across innovative initiatives that propel our mission forward. In this dynamic role, you will have the chance to collaborate closely with the entire Atlassian team, working together to enhance our Trust program and refine our Trust narrative. Atlassian is expanding our Trust Engagement team and is seeking experienced and motivated individuals to help us achieve our goal of earning and maintaining customer trust. As a Senior Trust Analyst, you will play a crucial role in advancing our customer trust initiatives. Your expertise will be vital in developing strategies that bolster trust and confidence among our customers, ensuring we effectively meet their expectations.

Job Responsibility:

Represent Atlassian with our Strategic & Enterprise customers to remove trust as a blocker for customer acquisition, customer migration, and long term customer retention
Be accountable for engaging in a variety of Atlassian customer facing initiatives. Your primary focus will involve helping our customers gain an understanding of Atlassian’s commitment to Trust by articulating our Security practices, Compliance posture, and Privacy measures
Manage complex customer security reviews & audits
Support legal in negotiating security and compliance terms & exhibits for Atlassian Customer Agreements
Represent the Voice of the Customer by identifying deal blockers and friction points to influence Security, Product & Engineering strategy in meeting customer expectations
Drive customer facing Trust collateral by publishing publicly facing materials, presentations, white papers
Provide security, compliance, and privacy education and training to internal partner teams in Sales, Product Marketing, Legal, etc.
Mentor team through technical leadership and knowledge sharing.

Requirements:

7+ years experience working with customers across Security, Governance, Risk and Compliance domain areas
Expertise to guide discussions about security and risk trade-offs
Customer facing or consulting engagement experience
Success with customer, executive, or board member briefings on strategy
Knowledge of security, compliance and privacy frameworks & standards (e.g., GDPR, HIPAA, SOC2, ISO27001, NIST 800-53, PCI-DSS, C5)
Experience working with Regulatory Compliance, Global Privacy Programs, Cloud Security or related functions
Familiarity with large-scale enterprise SaaS platforms and challenges across security, privacy and compliance related to customer trust
Understanding of cybersecurity principles and their application in a SaaS context
Understanding infrastructure and delivery models of SaaS products
Proficient knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services
Understanding of multi-tenant architectures and data isolation principles
Ability to drive customer audits and assessments to provide assurance around service provider adherence to security policies and controls
Demonstrated adaptability to changing market conditions and customer needs
Ability to make data driven decisions that enhance customer trust initiatives
Experience in problem solving to address complex customer trust challenges
Exceptional verbal and written communication abilities
Active listening skills to understand and address customer concerns effectively
Proficiency in negotiating and resolving conflicts to maintain positive relationships.

Nice to have:

Certifications CISSP, CCSP, CEH
Experience participating in customer-facing incident response functions
Experience operating on a globally distributed team
Experience in supporting Security Questionnaires, Customer Audits, and Legal Negotiations.

What we offer:

Health and wellbeing resources
Paid volunteer days
Various perks described at go.atlassian.com/perksandbenefits.

Additional Information:

Job Posted:
May 10, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Senior Trust Analyst