Senior Training Associate

• Facilitate virtual and in-person training for new hire, skill enhancement, knowledge update and compliance training sessions
• Send daily attendance, training, and class endorsement reports
• Update class training dashboards, curriculum, modules, and assessments, as needed
• Track and input trainee assessment and performance data
• Perform skill, knowledge and behavior coaching sessions, as needed
• Create weekly product knowledge tests, report completion and adherence reports
• Perform root cause analysis, document insights, create recommendations and action plans on program KPIs
• Participate in quality team calibration calls and submits calibration forms
• Attend internal and external training and program calls, as needed
• Execute and complete all HR-related governance processes and documentation
• Ensure timely and open communication with all partners, stakeholders and clients
• Perform peer training observations and provide operations floor support
• Provide up-to-date recommendations on training and facilitation trends
• Perform and complete ad hoc tasks and deliverables as assigned by training leadership

• Passionate in facilitating for multiple programs and/or lines of business
• Solid grasp of the Adult Learning Theory and Kirkpatrick Model
• Expert in creating content, training material, assessments, and other training collateral
• Proficiency in Microsoft Office Applications
• Willing to work at our office in McKinley Hill, Taguig
• Must be a Registered Nurse with active license
• Minimum 2 years of training experience

Experience in coding, utilization review and denials management are a plus