Senior Technology Support Analyst, Citi

Citi

Location:
Canada, Mississauga

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Senior Technology Support Analyst within Fixed Income Financial & Securitization (F&S) organization, responsible for production support of multiple applications used across Fixed Income F&S business at Citi. An exciting position in Production Support team within Fixed Income F&S Production Support in Mississauga, Canada. The team manages the day-to-day availability of the various FI F&S applications to ensure issues or status updates are accurately communicated to business users and also works on various project tasks with objectives to improve stability, efficiency and effectiveness of our production systems. The team has ownership for the production stability and operation of these systems to internal users and Citi’s external clients.

Job Responsibility:

Provide L2 support for mission-critical F&S applications within Fixed Income Technology
Work closely with the development, QA and business teams to determine strategy & priorities and to ensure that the team is meeting the business’ requirements
Work on technical solutions to be able to streamline, automate existing processes and provide smart monitoring solutions
Provide technical application support, monitoring the applications and technical platform, answer queries via phone, e-mail and other communication mediums
Perform appropriate problem-solving tasks before passing to another team with previously agreed upon format, logs, etc
Follow through to ensure each problem is resolved according to SLA
Create and maintain a knowledge base to ensure that knowledge transfer takes place within the team
Liaise with business support teams and application development groups

Requirements:

5-8 years’ experience in an Application Support role
Experience installing, configuring or supporting business applications
Experience with some relevant technologies ie Python, Shell, Linux, SQL, ECS are good to have along with willingness/ability to learn
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/ experience of problem Management Tools
Good all-round technical skills
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholder
Bachelor’s/University degree or equivalent experience

Nice to have:

Experience with some relevant technologies ie Python, Shell, Linux, SQL, ECS are good to have along with willingness/ability to learn

Additional Information:

Job Posted:
May 28, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Technology Support Analyst