Senior Technical Writer, CleverTap

CleverTap

Location:
India, Mumbai

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Senior Technical Writer at CleverTap, you will work with the product writing team to update technical documentation; this includes updating user and developer documentation. You will be responsible for updating technical documents and manuals clearly and concisely, and work with the product and engineering teams to ensure product description accuracy.

Job Responsibility:

Write, edit, and publish technical SaaS B2B developer and user documentation
Work with UX and technical writers to ensure product documentation is accurate and consistent
Interface with engineering, QA, and product management to extract complex technical concepts and prepare project schedules
Maintain content and manage multiple projects using Jira and Confluence
Test & document APIs
Adhere to the style guide and participate in peer reviews
Participate in all applicable product and developer meetings via Zoom and Slack
Manage updates and revisions to technical documentation
Work cross-functionally with engineering, product management, and product marketing
Update technical information into clear, concise, and effective documentation for both technical and non-technical audiences
Contribute to internal reference documentation, including marketing wikis, style guide, procedural documentation, and product glossary
Experience in video creation with storyboarding, video editing, and presentation
You understand the metrics/analytics essential for a technical writing team and can drive organic growth of the docs using these numbers

Requirements:

Between 4-8 yrs of technical writing experience
Experience working with mobile marketing Saas companies considered a plus
Excellent people and time management skills
Excellent oral, written, analytical, and organizational skills
Experience writing conceptual, introductory software documentation for non-technical end-users (not just instructional, how-to docs)
Self-motivated and effective in a fluid environment
Proven ability to work collaboratively across teams in different time zones
Extraordinary organizational skills with the ability to manage multiple priorities and meet tight deadlines
Proven ability to learn new documentation tools in a timely manner
Communication aptitude coupled with an enthusiasm for technical writing and technology
Excellent writing and communication skills with the capacity to create exceptional content and comfortably engage with internal stakeholders

Nice to have:

Collaboration: Jira, Confluence, Google Suite
Testing: Postman, Swagger
Image & Video editing: SnagIT, Camtasia
Authoring: Paligo, Readme
Analytics: Google Analytics

What we offer:

Be a part of a global growth stage startup
Work in a fast-paced, dynamic environment where your contribution matters
You are passionate about technology and its impact on the high growth mobile technology space- Innovate at scale, with learning opportunities

Additional Information:

Job Posted:
April 24, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Technical Writer