Senior Technical Support Engineer

Senior Technical Support Engineer – SDN & Security

Hewlett Packard Enterprise

Location:
India , Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Responsibility:

Support for Juniper SDN, SD-WAN, Virtual Products and Solutions (Paragon Automation Suite, Apstra, MIST, CSO)
Lead and Drive Troubleshooting on Customer reported issues on Juniper SDN, Virtualization products and solutions
Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
Gain in-depth knowledge of the infrastructure and technologies that are present in the customer’s network profile
including their network topology, features, configurations, and service history that results in faster resolution
Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities
Mentor newly hired support engineers and peers in technical areas of speciality
This is an individual contributor role. The engineer will be providing weekend on-call/on-duty coverage on a rotational basis

Requirements:

Excellent Customer handling and communication (verbal and written) skills
Good understanding of TCP/IP and networking fundamentals and Experience/exposure in troubleshooting IP networks
Experience in understanding and debugging SDN, SD-WAN environments
Experience with networking routing protocols like OSPF, BGP, etc.
Service Providers specific L2/L3 VPN, MPLS, EVPN, VXLAN, IPSec, Hub/Spoke network use cases
Good understanding of networking virtualization (Container Networking, OpenStack Networking)
Sound knowledge of Linux/Unix architectures and debugging
Scripting languages like Python, Shell
Good knowledge of Data Representation types (XML, JSON, YAML)
Requires B.E./B-Tech in Electronics or Computer Science (or equivalent) with minimum 5+ years experience in Networking Industry

Nice to have:

Knowledge of Juniper SRX/MX/EX/QFX platforms is a plus
Good understanding of Virtualization and containerization (KVM, Docker/LXC, Kubernetes etc)
Good understanding of OpenStack, Cloud Stack, Ansible etc
Preferred Certifications – JNCIP, CCIP, OpenStack, CKA(Kubernetes)

What we offer:

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Additional Information:

Job Posted:
August 14, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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