CrawlJobs Logo

Senior Technical Solutions Consultant

captivateiq.com Logo

CaptivateIQ

Location Icon

Location:
Hungary

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

As a Senior Technical Solutions Consultant, you will serve as a critical technical expert and escalation point within the Global Support Team. You’ll own and resolve the most complex product and data challenges, significantly contributing to operational efficiency and customer success. This role requires a proven ability to perform deep-dive root cause analysis, especially concerning data modeling and configuration, while driving improvements in our processes and tools. It's an ideal fit for a highly analytical, communicative, and detail-oriented problem-solver ready to mentor peers and champion exceptional post-implementation support.

Job Responsibility:

  • Own and resolve complex, high-impact customer cases, serving as the primary escalation point and driving thorough, professional resolutions that often require deep cross-functional coordination
  • Apply advanced technical expertise to analyze and troubleshoot end-to-end customer data models, reviewing calculation logic, dependencies, Integrations, and data flows to uncover configuration gaps and root-cause drivers of discrepancies
  • Act as an escalation point for high-impact or urgent issues, ensuring a thorough and professional resolution
  • Communicate effectively with both technical and non-technical audiences to clarify issues, progress, and outcomes
  • Proactively partner with Product, Engineering, and Customer Success to communicate technical issues, close feedback loops, and drive the prevention of recurring problems through systematic fixes
  • Develop deep product and domain expertise in CaptivateIQ’s platform, data structures, and the broader domain of sales compensation and business logic
  • Analyze and validate data to identify root causes of configuration or calculation discrepancies
  • Partner with internal teams to improve workflows, documentation, and tooling that support scalable operations
  • Identify patterns and recommend process improvements to enhance efficiency and customer experience
  • Lead or contribute to initiatives that enhance support processes, tools, and knowledge sharing
  • Provide actionable feedback to inform product enhancements and improve usability
  • Champion consistency and quality across customer communications. Effectively translate complex technical findings into clear, professional, and actionable insights for both technical teams and non-technical stakeholders
  • Lead or significantly contribute to initiatives that enhance support processes, tools, internal documentation, and knowledge sharing to ensure team scalability and efficiency

Requirements:

  • 5+ years of experience in SaaS technical support, solutions consulting, or related technical customer-facing roles
  • Proficiency in Microsoft Excel, managing and manipulating multi-source, high-volume datasets to support various business applications
  • Proven success owning and efficiently driving resolution for highly complex customer and system issues in a fast-paced, data-driven environment
  • Demonstrated expertise in analyzing and troubleshooting end-to-end data models (including calculation logic, dependencies, integrations and data flows) to diagnose and resolve configuration gaps and financial discrepancies
  • Excellent communication skills, with the ability to explain technical concepts clearly
  • Experience collaborating cross-functionally to improve processes, tools, or customer outcomes

Nice to have:

  • Experience working with CaptivateIQ or similar sales compensation or business automation tools
  • Past experience in relevant or adjacent industries: Revenue Operations or Finance
  • Familiarity with business platforms such as Salesforce, Tableau, Snowflake, or NetSuite

Additional Information:

Job Posted:
December 07, 2025

Employment Type:
Fulltime
Work Type:
Remote work
Icon
View All Jobs In This Company
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Technical Solutions Consultant

New

Senior Solutions Consultant

Senior Solutions Consultant – Fleet Solutions (UK-Based, Pan-European Scope). Ar...
Location
Location
United Kingdom
Salary
Salary:
Not provided
YourPrime
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong background in pre-sales or solutions consulting, ideally within fleet, logistics, or supply chain tech
  • Proven experience with routing or fleet optimisation software (e.g., routing engines, transport planning tools)
  • Excellent communication and presentation skills – comfortable engaging with both technical and non-technical stakeholders
  • Passion for coaching and developing others
  • Willingness to travel across Europe when required
  • UK-based (remote/flexible working supported)
Job Responsibility
Job Responsibility
  • Act as the technical and functional lead in pre-sales engagements across Europe
  • Collaborate with sales teams to understand client needs and design tailored fleet solution proposals
  • Deliver compelling product demonstrations and proof of concept sessions
  • Provide guidance, coaching and development support to junior team members
  • Work closely with product, delivery, and account management teams to ensure smooth transitions post-sale
  • Remain up-to-date on trends and developments in fleet optimisation and routing technologies
What we offer
What we offer
  • Competitive salary, strong bonus potential, and comprehensive benefits package
  • Fulltime
Read More
Arrow Right
New

Senior Technical Consultant

As a Senior Technical Consultant with GlideFast Consulting, you will develop, de...
Location
Location
United States
Salary
Salary:
125000.00 - 165000.00 USD / Year
glidefast.com Logo
GlideFast
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years delivering / implementing technical solutions on ServiceNow
  • 3+ years professional consulting
  • Certified System Administrator (CSA)
  • 2 Certified Implementation Specialist Certifications
  • Maintain an active government security clearance if applicable
Job Responsibility
Job Responsibility
  • Deliver consulting services to install, configure, and integrate ServiceNow products based on defined requirements
  • Develop custom software solutions using scripting and development tools within the ServiceNow platform
  • Prepare and maintain technical documentation as required by customer contracts and internal processes
  • Build and maintain custom configurations including business rules, client scripts, script includes, UI policies, ACLs, data policies, and UI scripts
  • Troubleshoot configuration and scripting issues to ensure platform stability
  • Participate in requirements reviews, validation sessions, and Scrum ceremonies
  • Deliver high-quality work on time, resulting in measurable impact and positive client feedback
  • Conduct peer code reviews to maintain development standards
  • Operate independently while mentoring and supporting other Technical Consultants
  • Provide support to project architects during solution design and implementation
  • Fulltime
Read More
Arrow Right

Senior Solutions Consultant

As a Senior Solutions Consultant, you’ll leverage your professional tenure, robu...
Location
Location
United States , New York
Salary
Salary:
198000.00 - 258000.00 USD / Year
airtable.com Logo
Airtable
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4-7 years of experience in SaaS Pre Sales
  • 7-10 years industry experience
  • Experience managing sales cycles and owning the technical evaluation
  • Working knowledge of Marketing, Product Operations, Retail MGMT, and other Business Units
  • Knowledge of business operations
  • Understands best practices for structuring data in a relational database and database architecture
  • Technically savvy, demonstrating a deep understanding of enterprise integration methodologies, best practices and API architecture
  • Low code no code application experience throughout the customer life cycle
  • Knowledge of complementary technologies and products - including but not limited to data warehousing and AI systems
  • BS/BA, MBA preferred or equivalent experience
Job Responsibility
Job Responsibility
  • Collaborate with Pre Sales teams to identify, qualify and drive revenue opportunities at Enterprise accounts
  • Build meaningful relationships with and serve as a trusted advisor to a prospect or customer’s technical teams
  • Own the technical evaluation process showcasing customer-centric value
  • Translate the value of Airtable’s tooling into the language of the customer
  • Manage multiple sales cycles simultaneously
  • Consult with credibility, bringing a well-rounded and unique perspective
  • Inform the product team and ultimately the product roadmap with meaningful market potential findings
  • Represent Airtable in every engagement with the utmost care
What we offer
What we offer
  • Benefits
  • Restricted stock units
  • Incentive compensation
  • Fulltime
Read More
Arrow Right

Senior Solutions Consultant

This role requires an experienced Senior Solutions Consultant with a strong foun...
Location
Location
United Arab Emirates
Salary
Salary:
Not provided
advancesolutions.com Logo
Advance Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 15+ years in solution consulting or sales engineering, with experience across multiple ServiceNow solution domains
  • Exceptional communication and presentation skills
  • Skilled in networking with customers, orchestrating extended sales teams, and influencing stakeholders
  • Proven ability to operate at various levels within customer accounts
  • Proficiency in English and Arabic
  • ITIL Foundation Certification
  • ServiceNow Sales Certifications
  • Hands-on ServiceNow experience
Job Responsibility
Job Responsibility
  • Design and lead consultative interactions, aligning business objectives with solutions on the ServiceNow platform
  • Conduct industry-aligned, ServiceNow-focused discussions, educational sessions, and workshops
  • Drive the presales process, distilling gathered information to develop demo scripts
  • Support the creation of high-level proposals, Statements of Work (SOWs), and responses to RFPs
  • Collaborate with Sales to nurture, grow, and sustain customer accounts
  • Provide ServiceNow technical support throughout the presales and sales cycle
  • Assist in developing Proofs of Concept (POCs) and Proofs of Value (POVs)
  • Serve as a trusted advisor, helping clients scope challenges and identify ServiceNow-based solutions
  • Maintain an in-depth understanding of ServiceNow’s capabilities, limitations, and industry best practices
  • Keep abreast of industry developments
What we offer
What we offer
  • Competitive compensation
  • Comprehensive benefits
  • Opportunity to play a pivotal role in expansion strategy
  • Chance to make a meaningful impact and accelerate your career
  • Part of an innovative, collaborative team dedicated to excellence
Read More
Arrow Right
New

Senior Technical Consultant

As a Senior Technical Consultant with GlideFast Consulting, you will work to dev...
Location
Location
United States , Waltham
Salary
Salary:
Not provided
glidefast.com Logo
GlideFast
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years delivering technical solutions on the ServiceNow platform
  • 1+year(s) in a consulting role, delivering software implementations preferable
  • Very strong working expertise with configuration and customization of solutions in one (1) or more of the following specializations: ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, or other additional products)
  • Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap)
  • ServiceNow Application Development (Scoped Applications)
  • 3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products)
  • ServiceNow development experience with CSM or HRSD modules preferred
  • Expertise with JavaScript and ServiceNow JavaScript API's
  • Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models
  • Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required
Job Responsibility
Job Responsibility
  • Deliver high-quality consulting services to install, configure, and integrate software products from ServiceNow
  • Develop custom software solutions as required through scripting and software development
  • Prepare technical documentation as specified in customer contracts and as internally required
  • Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software
  • Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts
  • Troubleshoot basic configuration/script issues
  • Attend requirements review and validation sessions as required
  • Participate in scrum ceremonies
  • Deliver measurable results within the appropriate timeline resulting in positive customer feedback
  • Perform code review of peers as needed
Read More
Arrow Right

Senior ServiceNow Technical Consultant / Developer

Senior ServiceNow Technical Consultant/Developer role focusing on implementing S...
Location
Location
Bulgaria , Sofia
Salary
Salary:
Not provided
https://www.inetum.com Logo
Inetum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years experience implementing ServiceNow
  • Strong ServiceNow core capabilities knowledge, including ITSM and any of HAM, SAM, HRSD, ERM, FSM etc.
  • Industry domain expertise in any of: Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Field Services, Procurement, etc.
  • Understanding of integrations, data models, and process automation
  • JavaScript
  • Ability to travel up to 25%
  • Interpersonal skills – leading skills, communication, negotiation, focus on details, prioritization, decision-making and strong analytical, and problem-solving skills
  • Ability to meet deadlines by working under pressure
  • Good presentation skills
  • Fluent English (Verbal and Written)
Job Responsibility
Job Responsibility
  • Participate in workshops with customers to assess current processes and establish the future state
  • Design and deliver ServiceNow solutions based on defined technical architecture, following technical standards and leading practises
  • Consult, Install, configure, and integrate products from ServiceNow on any of the following domains: Platform, Customer Experience & industry solutions, Technology Excellence, Employee Experience
  • Develop custom solutions as required through scripting and application development
  • Prepare technical documentation as specified in customer contracts and as internally required
  • Maintain skills on HAM (Hardware Asset Management) and/or SAM (Software Asset Management) and/or CSM (Customer Service Management) and/or FSM (Field Service Management), HRSD (HR Service Delivery) and/or ERM (Enterprise Risk Management) and/or Industry product offerings such as Telecommunications, Financial Services
What we offer
What we offer
  • Excellent remuneration package
  • 24 paid vacation days
  • Flexible working arrangements
  • Additional Health insurance
  • Training and certifications
  • Great working environment and team spirit
  • Fulltime
Read More
Arrow Right

Senior ServiceNow Technical Consultant

Are you ready to take the lead in delivering world-class ServiceNow solutions? J...
Location
Location
Portugal , Lisbon
Salary
Salary:
Not provided
https://www.inetum.com Logo
Inetum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree (or equivalent) in IT or related field
  • Fluent in English and capable of engaging colleagues and clients alike
  • 5+ years implementing ServiceNow solutions, including customer-facing roles
  • Strong knowledge of ServiceNow core capabilities, including ITSM and at least one of: ITOM, HAM, SAM, HRSD, ERM, FSM
  • Industry expertise in one or more domains: Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Procurement, etc.
  • Understanding of integrations, data models, and process automation, with the ability to explain technical concepts to non-technical audiences
  • Proficiency in JavaScript and scripting for custom development
  • Excellent interpersonal skills: leadership, communication, negotiation, attention to detail, prioritization, decision-making, and problem-solving
  • Ability to work under pressure and meet deadlines
  • Strong presentation skills
Job Responsibility
Job Responsibility
  • Act as the functional and technical expert in customer engagements, ensuring solutions align with best practices and deliver measurable outcomes
  • Participate in workshops with clients to assess current processes and define future-state solutions
  • Design and implement ServiceNow solutions based on technical architecture and leading standards
  • Develop custom solutions through scripting and application development
  • Prepare technical documentation as required by client contracts and internal standards
  • Maintain expertise in key ServiceNow modules: ITSM, ITOM, HAM, SAM, CSM, FSM, HRSD, ERM, and industry-specific offerings (Telecom, Financial Services, etc.)
  • Ensure clear communication and coordination between all stakeholders throughout the project lifecycle
What we offer
What we offer
  • Work on high-impact projects with global clients
  • Collaborate with top-tier experts in a dynamic, innovative environment
  • Continuous learning and career advancement opportunities
  • Fulltime
Read More
Arrow Right

Senior ServiceNow Technical Consultant

Senior ServiceNow Technical Consultant role focused on delivering world-class Se...
Location
Location
Portugal , Lisbon
Salary
Salary:
Not provided
https://www.inetum.com Logo
Inetum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree (or equivalent) in IT or related field
  • Fluent in English
  • 5+ years implementing ServiceNow solutions, including customer-facing roles
  • Strong knowledge of ServiceNow core capabilities, including ITSM and at least one of: ITOM, HAM, SAM, HRSD, ERM, FSM
  • Industry expertise in one or more domains: Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Procurement, etc.
  • Understanding of integrations, data models, and process automation
  • Proficiency in JavaScript and scripting for custom development
  • Excellent interpersonal skills: leadership, communication, negotiation, attention to detail, prioritization, decision-making, and problem-solving
  • Ability to work under pressure and meet deadlines
  • Strong presentation skills
Job Responsibility
Job Responsibility
  • Act as the functional and technical expert in customer engagements
  • Participate in workshops with clients to assess current processes and define future-state solutions
  • Design and implement ServiceNow solutions based on technical architecture and leading standards
  • Develop custom solutions through scripting and application development
  • Prepare technical documentation
  • Maintain expertise in key ServiceNow modules: ITSM, ITOM, HAM, SAM, CSM, FSM, HRSD, ERM, and industry-specific offerings
  • Ensure clear communication and coordination between all stakeholders throughout the project lifecycle
What we offer
What we offer
  • Work on high-impact projects with global clients
  • Collaborate with top-tier experts in a dynamic, innovative environment
  • Continuous learning and career advancement opportunities
  • Fulltime
Read More
Arrow Right
Welcome to CrawlJobs.com –
Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Australia Jobs Canada Jobs Poland Jobs Ireland Jobs Spain Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2025 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy