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Senior Technical Implementation Engineer

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Axon

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Location:
United States , Atlanta ▼

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

111600.00 - 138500.00 USD / Year
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Job Description:

Prepared is seeking a Sr. Technical Implementation Engineer to join our Customer Success organization. You’ll be a key technical partner to our public safety customers during onboarding, acting as the face of Prepared for their first deployments. This role plays a critical part in delivering a seamless, high-quality implementation experience and directly impacts the successful adoption of Prepared’s technology in 911 centers nationwide. As we grow into new product lines and more complex deployments, your technical skill, autonomy, and proactive mindset will help define how we scale our implementation approach.

Job Responsibility:

  • Lead on-site and remote implementation of Prepared’s solutions for public safety agencies, including hardware setup and system integrations
  • Serve as the primary technical point of contact during customer onboarding and early adoption, working closely with project managers and client stakeholders
  • Configure, ship, and support Prepared’s proprietary hardware and assist customers in integrating with their existing systems
  • Provide Tier 2 technical support and troubleshoot escalated issues from the customer support team
  • Collaborate cross-functionally with Engineering, Product, Support, and Customer Success teams to provide real-time feedback and improve implementation processes
  • Contribute to process and documentation improvements that enable future team scaling and first-call resolution by Support

Requirements:

  • Direct experience working with public safety systems (e.g., 911 call handling, CAD, radio consoles, logging recorders)
  • Previously worked in technical field services, implementation, or installation roles with a strong customer-facing component
  • Comfortable traveling up to 50% of the time for on-site deployments
  • Work autonomously and own projects end-to-end, proactively identifying and resolving issues
  • Thrive in cross-functional environments and enjoy partnering with Engineering and Product to refine new workflows
  • Take initiative, communicate clearly, and leave things better than you found them
What we offer:
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • Snacks in our offices

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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