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The Senior Tech Partner & Implementation Manager plays a pivotal role in driving technological innovations and solutions for digital marketing across TUI. As a key bridge between digital marketing operations and technology teams, this role ensures successful implementation of digital strategies, optimising efficiency and enhancing customer experiences. This position is critical to TUI's digital transformation journey, supporting scalable performance marketing solutions in a high-growth, global context.
Job Responsibility:
Collaborate with relevant stakeholders in IT and across the regions to define ultimate technology roadmap for digital marketing solutions aligned with business objectives
Implement end to end delivery of technology solutions, ensuring seamless integration into E2E aligned operational processes with all the regions and adjoining departments
Partner with teams in operations, marketing, finance, and customer service to identify tech-driven efficiencies
Lead cross-functional implementation projects from planning to post-launch optimization with full implementation in all regions
Own and manage contractual relationships and partner operations with key global vendors (Google, Meta, Smartly, etc.)
Lead and coordinate Joint Business Plans (JBPs), Quarterly Business Reviews (QBRs), and related partner reporting and administrative processes
Maintain relationships with third-party technology providers, negotiating service agreements to maximize performance
Utilise analytics and key performance metrics to refine digital strategies
Drive user adoption and engagement by implementing effective training programs for all stakeholders
Ensure technological implementations align with regulatory and security standards
Requirements:
Demonstratable experience in technology implementation and digital transformation roles
Proven experience in leading large-scale projects within corporate environments, ideally within the travel industry
Strong experience managing external technology vendors and owning global contracts, renewals, and SLAs
Experience with cloud-based systems and digital tools
Strong knowledge of industry trends and emerging technologies
Strong stakeholder management and influencing skills, able to develop trusted working relationships across business boundaries
Exceptional commercial acumen with a target-driven approach and passion for implementing data-driven ideas to maximize growth
Solid understanding of data privacy, governance, and compliance frameworks (GDPR, platform consent models) and ability to align external partners to these requirements
Exceptional communication skills, able to translate data into easy-to-understand insights and clearly communicate performance to stakeholders at all levels
Ability to build presentations that condense data into easy-to-understand insights and recommendations
What we offer:
Attractive remuneration
bonus opportunity
exclusive travel perks & discounts
extensive health & wellbeing support
Flexible working: hybrid or remote working models
Opportunities to upskill, reskill and grow your career
Access the TUI Tech Learning Hub
Participate in our tech communities and collaborate on global projects and teams
Get involved with incredible local charity and sustainability initiatives
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